OneTrust is hiring an

Application Support Engineer - New Grad

Atlanta, United States

Strength in Trust

Our goal at OneTrust is to bring the power of trust to companies all over the world. Using cutting-edge technology and a real-world approach to ethics, compliance, privacy, security, and third-party risk, we’ve created a no-nonsense platform to help supercharge the global push for trust.

The Challenge

OneTrust’s Application Support Engineers are…

  • The front line of our organization, interacting with customers every day
  • Supporting a huge range of clients, including half of the Fortune 500
  • Troubleshooting mission-critical issues across a broad range of OneTrust technologies
  • Key to OneTrust's customer retention and growth
  • Building a deep knowledge of the OneTrust platform 

Your Mission

  • Provide consistently awesome multi-channel customer service to OneTrust’s live customers
  • Actively and accurately manage and drive to resolution a varied workload of customer support cases
  • Collaborate across OneTrust, including with our product teams, to troubleshoot issues, identify root causes, and provide solutions
  • Develop and maintain deep knowledge of the OneTrust platform and the privacy industry, including obtaining CIPP/E / CIPM certifications
  • Contribute more broadly to the OneTrust support community, including creating knowledge articles and process improvements
  • Work independently to manage your time and commitments while meeting agreed performance levels 

You Are

  • Available to start full time in January 2021 or June 2021
  • Eager and quick to learn new skills
  • Able to work independently while still contributing to a team
  • Excited to find creative solutions to complex customer problems
  • Dedicated to providing a great experience and able to build a rapport with customers
  • Able to manage and prioritize a varied workload while meeting SLAs and deadlines
  • Focused on quality and attention to detail

Your Experience Includes

  • Bachelor's in Business, Information Systems or related field
  • Highly developed written and verbal communication skills, with ability to professionally and succinctly communicate complex information via phone, video, and email
  • Ability to rapidly learn, adapt and master the OneTrust privacy platform
  • Complex problem-solving skills, with ability to diagnose and address application issues 
  • Continuous improvement mindset and ability to contribute to process improvement 
  • Flexible attitude and willingness to work alternative shift patterns e.g. late shifts and/or weekends to support coverage and new product releases

Extra Awesome

  • Knowledge of Single Sign-On (SSO)
  • Internship or work experience providing technical support to users
  • Experience working with and troubleshooting complex, web-based software applications 

Our Commitment to You

When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new industry — Trust. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career

OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.