Rent the Runway is hiring an

Application Support Specialist, Logistics

Secaucus, United States

About Rent the Runway:

Recently named #9 on CNBC’s Disruptor 50 list for 2018, Rent the Runway is transforming the $2.4 trillion global fashion industry by introducing clothing rental as a utility for women. We have pioneered the closet in the cloud and believe that every person globally will soon have a subscription to fashion. Since our launch in late 2009, the company has raised more than $210 million from top-tier investors and built one of the most beloved brands on earth. We are proud to be both a profitable and high-growth business, with a loyal 9 million members who believe that rental is the future.

Our 1200+ employees have a revolutionary spirit that permeates our culture. We’ve built proprietary technology, a one-of-a-kind reverse logistics operation, stores of the future, a viral brand, relationships with hundreds of fashion brands - and we are obsessed with continuing to game change our customer experience.

We are also trying to revolutionize entrepreneurship itself - proving that diverse teams produce outsized impact. The Rent the Runway Foundation, which our two co-founders launched together in 2015, helps thousands of female entrepreneurs build and scale their own businesses with the mission of increasing the number of high growth women-led companies.

Position Overview:

The Rent The Runway Logistics Technology Operations Team assists our partners in our fulfillment center to reduce friction due to operational issues and to keep our operations running smoothly. Team associates are responsible for ensuring that the operations support issues are handled quickly and efficiently. The associate is responsible for reviewing issues from the operations team and determining the best way to solve them. They use our internal tools to troubleshoot and identify problems, route them to the engineering team for further analysis or, where applicable, manually fix them.

Key Responsibilities:

The Logistics Technology Operations Specialist will partner with Rent The Runway’s operations leaders to ensure all issues are clearly documented and routed to the best team to resolve them. This position will be on the front lines for improving the operation.

  • Manage and use multiple tools (Excel, 3rd party, and proprietary) to ensure all correctly.
  • Handle operations’ software related tickets and fix all associated issues
  • Work with various teams from across the company to solve issues in the logistics operation
  • Work with 3rd party vendors on technical issues and projects
  • Identify issues with orders or the logistics operation and report all issues to product managers and tech teams
  • Build reporting/dashboards to help monitor catalog metrics
  • Strong interpersonal and communication skills
  • Demonstrated initiative to learn new technologies
  • Ability to effectively create, update process documentation
  • Ability to manage multiple priorities and follow through on projects to completion
  • Demonstrated analytical, troubleshooting, and research skills with the ability to take responsibility and ownership

Education & Experience:

  • Bachelor’s degree required: engineering, computer science, management concentration is a plus
  • 1yr+ experience in logistics/engineering or related field is a plus
  • The desire to learn and expand mindset
  • A driven mindset to solve problems – excellent in multitasking and ability to work with an agile team
  • Effective communications to help solve technical and data issues
  • Basic Excel, SQL
  • Splunk, Python, Scripts, JIRA (Ticketing) knowledge is a plus

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