The Hut Group is hiring an

Apprentice - Courier Administrator

Rudheath, United Kingdom

Our Courier team at The Hut Group are second line support for the department, dealing with any queries or issues customers have regarding their delivery.

As the middle man between customer and courier, advisors on this team liaise with our courier providers to provide a quick update or resolution whilst promoting excellence at all times.

Full training will be provided to the right applicant to give them the information they need in order to resolve all queries to the best of their ability.


  • Processing courier queries raised by Customer Service advisors
  • Raising issues with courier providers
  • Arranging collections with couriers
  • Follow up on investigations
  • Working to department targets
  • Maintaining a high level of quality and accuracy
  • Striving for first time resolution
  • Assisting with customer queries when required

Manage issues though with relevant couriers and report to improve service goals


Our apprenticeship programme gives you the opportunity to innovate and work on real projects, learn on the job from people who have a vast amount of industry experience, whilst working towards a recognised apprenticeship qualification. At THG we offer apprenticeships from Foundation Level right through to Master’s Degree Level, across a number of our different divisions, giving you the opportunity to learn and grow with THG.

Requirements

We’re looking for an individual with excellent communication skills and the ability to prioritise a large workload to meet deadlines and targets. If this sounds like you then please feel free to get in touch!


  • Confident communicator
  • Excellent telephone manner
  • Good Listener
  • Professional and friendly
  • Attention to detail
  • Flexible
  • Punctual
  • Calm and patient
  • Able to work under pressure

Benefits

  • Eligible for Company Bonus Scheme
  • £100 Attendance Bonus each month for full attendance
  • Staff Discounts across THG brands
  • Discounted gym memberships for multiple locations in the local area
  • Exciting and endless career progression prospects
  • Salary - Competitive Apprenticeship Packages