The Hut Group is hiring an

Apprentice - Social Media Advisor

Rudheath, United Kingdom


Our apprenticeship programme gives you the opportunity to innovate and work on real projects, learn on the job from people who have a vast amount of industry experience, whilst working towards a recognised apprenticeship qualification. At THG we offer apprenticeships from Foundation Level right through to Master’s Degree Level, across a number of our different divisions, giving you the opportunity to learn and grow with THG.

The THG apprenticeship programme is a great way to gain new skills in one of the world’s fastest growing and largest online retailers. The company owns and operates many leading brands including LookFantastic.com, Grow Gorgeous, Mio Skincare, Hale Country Club, ESPA and MyProtein.com - The world’s #1 online sports nutrition brand. We create brilliant digital brand experiences and our in-house team design, develop and build a bespoke proprietary technology platform that is used by hundreds of millions of people worldwide.


  • Completing monthly objectives in timescale set by apprentice assessor
  • Completing 3 hours Apprenticeship / Training / Study Time per week as part of apprenticeship qualification
  • Achieving a minimum quality standard of 80% - showing regular monthly increases
  • Striving for first time resolution
  • Striving to learn and ensuring the correct information is obtained to complete apprenticeship modules
  • Responding to customer’s queries via Live Engage software


Role Summary:

Apprenticeship Social Media Advisors at THG are expected to deliver a world class experience and exceed expectations. Developing & maintaining relationships with our customers is crucial to our success and expansion. To support our ambitious growth, we are looking for commercially astute, ambitious individuals that can bring fresh and innovative thinking to THG and play a part in driving the Group forward on its truly exciting journey.

Engaging with people worldwide on public forums, a strong understanding of the impact social media can have on a company is crucial. We are searching for someone who is completely competent with the use of all social media channels and has a passion and drive to grow with new innovations.



Requirements

  • Confident communicator
  • Professional and friendly telephone manner
  • Excellent listening skills
  • Attention to detail
  • Flexible
  • Punctual/ reliable
  • Calm and patient
  • Able to work under pressure
  • Ability to prioritise workload


Benefits

  • Eligible for Company Bonus Scheme
  • £100 Attendance Bonus each month for full attendance
  • Staff Discounts across THG brands
  • Discounted gym memberships for multiple locations in the local area
  • Exciting and endless career progression prospects
  • Salary - Competitive Apprenticeship Packages