Talkdesk is hiring an

AR/Collections Clerk

Lisbon, Portugal

Together at Talkdesk, we’re building a future of brilliant customer interactions. We have the cleverness, curiosity, and grit to make us a team of customer heroes: thinkers, achievers, and dreamers who believe that our world-class SaaS platform can influence a new kind of customer interaction.

We’re now looking for the new members of the Talkdesk family - those ambitious, driven, and collaborative individuals who thrive in a fast-paced environment and will push us to do even greater things together. If you are a world-class AR & Collections Specialist and would like to help us shape the future of Talkdesk, come along with us on our journey - your dream job is waiting!

Responsibilities

  • Provides reporting on DSO, collections, reserves and other metrics to management weekly and ensures cash forecast targets are met
  • Key liaison for:
    • Cash Management: FCF forecasting collections insight
    • Invoicing: Error resolution, credit reductions, and short pay elimination  Performs analysis of collection practices and policies and develops recommendations
  • Actively participate in monthly and quarterly close activities including the completion of AR related Balance Sheet Reconciliations
  • Work with teams on process improvement initiatives
  • Participates in policy and strategy development
  • Exercises independent judgment and discretion in matters of significance
  • Analyze delinquent accounts and prepare reports on highest risk accounts including recommendations for resolution
  • Negotiate payment programs with delinquent customers
  • Maintains and keeps organized and accessible all company credit collection documentation

Qualifications

  • 3+ years of direct corporate collections and\or AR experience
  • Knowledge of billing and collections procedures
  • Exceptional organizational and analytical skills.
  • Strong communication and interpersonal skills.
  • Must have excellent negotiation and problem-solving skills
  • Proficient in Excel
  • Experience working with ERP Systems, NetSuite is a plus
  • Ability to work accurately and efficiently under tight deadlines
  • Effective time management; and ability to learn and maintain confidentiality.