honestbee is Asia's leading online concierge and delivery service for all your lifestyle needs. With our technical expertise, data-fuelled operations and our network of partners, people experience how life’s just easier with honestbee.
We are solving the riddles of eCommerce and logistics across the SE Asia. We work on practical solutions for the real world and we are obsessed about building a marketplace for services that awes and delights our customers - that’s our commitment to them!
What you'll be doing:
- Managing Coordinators while improving team process and measuring team efficiency to deliver great satisfaction level
- Keeping the team focused on business objectives and tracking progress to ensure project milestones
- Understanding project requirements, analysing and reducing obstacles in daily operations
- Developing and testing processes to efficiently select the best tools or processes for daily operations
- Creating metrics for measurement, evaluation and continuous process improvement for quarterly review and implementing resolution plans
- Overseeing operations cost for the Coordination team
- Building strong working relationship with the relevant departments
- Providing the team product and knowledge training
- Creating and maintaining a high-quality work environment to ensure team members are motivated to perform at their highest level
- Continual evaluation of processes and procedures to create and implement better modes of operations, with the objective of making the provision of service more effective and efficient for both team members and customers
What are we looking for?
- At least 2 to 3 years of experience working in online coordination concept
- Ability to work in a fast-paced and high-pressure environment
- Able to work on rotating shifts, weekends and public holidays
Join our honestbee family. Nothing makes us more proud than seeing our people prosper in their careers and set themselves up for success. honestbee will take you to places - that’s our commitment to you!