for Humanity is hiring an

Assistant Vice President, Operations Excellence

Columbus, United States

Does this position interest you? You should apply even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.


The AVP Operations Excellence is responsible for leading and driving operational excellence initiatives across the organization, including improvement, project management, and change management activities. This role will collaborate with cross-functional teams, identify areas for improvement, and implement strategies to enhance operational efficiency, productivity, quality, and profitability. The ideal candidate will possess exceptional leadership skills, a strong background in operations management, and a proven track record of implementing process improvement methodologies.


1. Strategic Leadership:

    ◦ Develop and implement the organization's operations excellence strategy aligned with overall business objectives.

    ◦ Provide leadership, guidance, and direction to cross-functional teams to drive operational efficiency and excellence.

    ◦ Foster a culture of continuous improvement and operational excellence throughout the organization.


2. People leadership

    ◦ Lead a team of 8-12 direct and indirect reports

    ◦ Provide guidance as leader, setting goals, driving accountability, managing performance, and aiding in our peoples’ development

    ◦ Develop with skillset and understanding of process improvement methodologies within the team


3. Process Improvement:

    ◦ Analyze current processes, identify bottlenecks, and develop solutions to optimize operations and improve efficiency.

    ◦ Implement process improvement methodologies, such as Lean Six Sigma, Kaizen, or other relevant frameworks.

    ◦ Work closely with stakeholders to streamline workflows, eliminate waste, and reduce costs while maintaining quality standards.


4. Performance Metrics and Analytics:

    ◦ Establish key performance indicators (KPIs) and metrics to measure operational performance and track progress towards goals.

    ◦ Utilize data analytics and business intelligence tools to identify trends, insights, and areas for improvement.

    ◦ Regularly report on performance metrics to senior leadership and recommend actions for improvement.


5. Change Management:

    ◦ Lead change management initiatives related to operational excellence, ensuring smooth implementation and adoption across the organization.

    ◦ Collaborate with stakeholders to communicate changes, address concerns, and manage resistance to change effectively.

    ◦ Develop and deliver training programs to enhance operational skills and create a culture of continuous improvement.


6. Project Management

    ◦ Lead the project management function for the Operations team, working collaboratively with Supply Chain and corporate functions for seamless integration

    ◦ Report on project status, milestones, barriers, and financials

    ◦ Liaise with IT on the implementation of major technology changes


7. Cross-Functional Collaboration:

    ◦ Collaborate with various departments, including finance, supply chain, human resources, and IT, to align operational strategies and drive process improvements.

    ◦ Foster strong relationships with stakeholders and serve as a trusted advisor on operational matters.

    ◦ Facilitate cross-functional teams and meetings to drive collaboration and ensure effective implementation of initiatives.


Required for All Jobs

• Performs other duties as assigned

• Complies with all policies and standards


Bachelor's Degree

in business administration, operations management, or a related field.



Master's Degree

in business administration, operations management, or a related field.



Work Experience

10+ years Relevant experience required

Proven experience in operations management, process improvement, or related roles required  

Demonstrated experience in driving operational excellence initiatives and achieving measurable results required




Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching 'Find Open Jobs'.
Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. Learn more at

Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.

This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.


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