IgnitionOne is hiring an

Associate Account Manager, Customer Success

New York, United States

COMPANY SUMMARY:

IgnitionOne offers technology and services that help marketers win. The company focuses on intelligent audience creation, real-time cross-channel scoring, and robust optimization – providing a layer for smarter marketing decisions and deeper insights, whether you use native IgnitionOne solutions such as Search, Display, Email, and Website Personalization – or the marketing technology you already have.

With a global footprint of hundreds of employees in 10 countries, IgnitionOne is one of the largest independent marketing technology companies in the world, currently scoring over 300 million users monthly in 75 countries and powering more than $60 billion in revenue each year for leading brands, including General Motors, CenturyLink, La Quinta and Acer, as well as advertising agencies such as 360i, GroupM and ZenithOptimedia.


Work in a dynamic, entrepreneurial environment alongside some of the smartest thought leaders in advertising technology. Be the member of a team that delivers innovative marketing technology that simplifies marketers’ lives and drives performance to new heights. Have fun collaborating on ground-breaking, challenging assignments where your opinion matters, you grow professionally and high performers are recognized and rewarded. And join a company on the cutting edge of digital marketing and technology that is regularly honored with awards and has been featured in major news media such as WSJ, NYT, Bloomberg, AdAge, ADWEEK and more.

 IgnitionOne seeks an Account Manager with Large Brand experience and is interested in expanding their knowledge and experience with a leading ad tech organization.

Our account managers focus on digital strategy development, account management, customer relationships with customer contacts regarding their use of IgnitionOne Technology (search, display, website personalization and email), Lead internal team collaboration, improve overall performance and determine new opportunities, both strategically and technically, that help customers achieve campaign and business success.

If you have the relevant brand experience, seek an opportunity that leverages leading technology and you are excited to learn how technology can drive client success, IgnitionOne is for you.

Due to the very specialized nature of managing advertising budgets and agencies, candidates without that relevant experience will not be considered.

 

 ESSENTIAL FUNCTIONS:

  • Main client contact and works closely with senior account leadership
  • Financial management of client’s budget and billing process
  • Leads/contributes on customer strategy and tactic development
  • Leads/supports various team members on client calls and in-person meetings
  • Oversees quality on internal and external documentation and reporting for accuracy, goals, and performance
  • Develops and manages timelines to ensure campaigns deliverables and projects remains on track
  • Ability to gather various internal and research materials to prepare deliverables for Customers
  • Foundational knowledge on how digital technology works including tagging, tracking and targeting
  • Understands business measurement strategy with the ability to articulate to more technical teams on client needs
  • Masters and maintains vast knowledge of client’s business for team: Articles, Company annual reports, industry conferences, competition, etc.

 

 EDUCATION, EXPERIENCE AND SKILLS REQUIRED:

  • 1-2 year’s experience managing search, email and display customer experience is a plus
  • 1-2 years’ financial management of client’s budget and billing process
  • High level interest in working for an ad tech company
  • Strong understanding of digital strategies and how it relates to client’s business needs
  • A proactive self-starter that is inquisitive in nature
  • Ability to work across teams and manage changing daily requirements
  • Confident communication skills with solid presentation, and listening skills
  • Ability to discuss industry trends/news and new media opportunities
  • Have strong organizational skills as applied through an ability to manage multiple projects at once
  • Bachelor’s degree in marketing, advertising or communications

 

IgnitionOne retains the right to change or assign other duties to this position.

IgnitionOne provides equal employment opportunities to all persons without regard to race, color, creed, religion, national origin, ancestry, sex, sexual orientation, pregnancy, age, disability, medical condition, genetic information, marital status, gender identity, gender expression, veteran status, status as a victim of domestic violence, or any other protected status under federal, state or local law.