Associate Business Solution Consultant (m/f/d)

About the Team:

AppDirect is the leading cloud service marketplace company dedicated to revolutionizing the way businesses run. We offer a cloud service marketplace and management platform that enables companies to distribute digital services. The global network of AppDirect-powered marketplaces allows businesses to find, buy, and manage the best applications the cloud has to offer.

With our award-winning platform, service providers can launch a state-of-the-art online application store within a matter of weeks, while developers can integrate once and make their software available across multiple marketplaces worldwide. Our products offer more advanced features and tools than any other competitive solution, putting AppDirect at the forefront of the rapidly evolving market for cloud services delivery.

The Digital Transformation Services is at the heart of AppDirect. We help drive our customer’s technical success. AppDirect provides world-class relationship management and consultation to the companies we partner with to launch new marketplaces; on-board independent software vendors (ISVs); integrate seamlessly with billing, identity, CRM and other systems; as well as providing customizations to make our customers uniquely successful. We provide the technical expertise for a streamlined experience from the user UI to the reports consumed by the data analyst. We have impressive members on this team who have a strong, customer-first culture.

About You:

AppDirect is looking for talented yet humble individuals who are smart, passionate, and want to drive disruption in the IT industry. You will have the freedom to reflect your customer-focused experience and personality in creative, thoughtful, out-of-the-box solutions. There's no limit to what you can accomplish here.

The Business Solution Consultant has a solid understanding of AppDirect’s business model, organisation and technology. They will have a thorough understanding of Digital Transformation Services’ target objectives and key results (OKRs) as they pertain to business solution consulting. They are able to look at problems through our Partner’s eyes. They demonstrate strong business acumen; are able to connect with stakeholders internally and externally; are able to think critically, see connections between disciplines and problem solve in new or evolving situations. They have a strong understanding of the Partner’s vertical. 

What you'll do and how you'll make an impact:

• Understanding and defining customer business processes and present opportunities for optimisation and use of the Marketplace functionality.
• Serve as a platform functional expert to drive optimal use and maximize effectiveness and adoption. 
• Drive business and engagement through building relationships with customer key stakeholders, surfacing opportunities, and driving those opportunities through to delivery.
• Experience with general consulting skills that include team facilitation, business case development, strong business analysis skills, process mapping, and business process redesigning.
• Systems implementation skills: requirements/process analysis, conceptual and detailed design, configuration, testing, training, change management, and support. 
• Solution escalation management is the ability to understand the impact of an issue, pull the internal resources together (potentially via upper management involvement), find a resolution, and keep the customer updated throughout the process.
• Demonstrated competency in facilitating workshops i.e. QTRs, discovery sessions
• Business requirements gathering - gathering the full scope of a new feature, function, or integration to be built; but at the senior level should push the customer beyond what they know they need to understand their business problem to help them define their current and future requirements around this forthcoming solution.
• Ability to host functional scoping sessions with customers producing clearly defined scope as an outcome
• Work with AppDirect Solution Architects to design the solution that best meet our partner’s requirements
• Assist and coordinate with partners in their Go To Market planning for their strategic initiatives.
• Ability to understand and map Independent Software Vendors (ISVs) and 3rd party Products to onboard onto the Marketplace.
• Consult with our partners on best practices for managing product lifecycle and catalog management. 
• Lead client training sessions
• Ability to understand partners migration needs and proactively plan and manage migrations 
• Support clients through go-live process and play a key role in promoting solution adoption
• Leading the hands-on building of the solution leveraging AppDirect platform

What You'll Need:

• Ability to multitask and juggle multiple moving parts while actively prioritizing activities and deliverables
• Excellent communication and planning skills
• Ability to solve complex technical implementations both independently and in a team environment
• Experience with software development processes
• Experience in scoping complex customer requirements and managing Web Integrations with customers as a Project Manager or Software Consultant
• Experience in project management, product management, and/or account management to Fortune 100 service providers is an asset
• Superb spoken and written English
• Stellar interpersonal, communication and planning skills along with critical thinking and good decision making abilities

Assets:

• Experience with ISV/SaaS/IaaS/PaaS application partners, like Microsoft, Docusign, Dropbox, Zendesk, etc.
• Experience working in well-established tech companies

AppDirect is the only end-to-end commerce platform for selling, distributing, and managing cloud-based products and services to succeed in the digital economy. The AppDirect ecosystem connects channels, developers, and customers through its platform to simplify the digital supply chain by enabling the onboarding and sale of products with third-party services, for any channel, on any device, with support. Powering millions of cloud subscriptions worldwide, AppDirect helps organizations, including Jaguar Land Rover, Comcast, ADP, and Deutsche Telekom connect their customers to the solutions they need to reach their full potential in the digital economy.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: https://www.appdirect.com/about/privacy-notice

 

#LI-APPRECRUITING