At Qualtrics, our mission is to close experience gaps—the costly differences between what customers and employees expect, and what they’re receiving.
9,000+ organisations worldwide and more than 3/4 of the Fortune 100 rely on the Qualtrics Experience Management Platform™ to collect, analyse, and act on feedback—more feedback than they ever thought possible. With Qualtrics XM, organisations handle the four core experiences of business—customer, employee, product, and brand experience. Organisations can be at every meaningful touchpoint, for every experience, and predict what will resonate most with customers and employees.
As the employee landscape shifts, these outdated approaches are not delivering the insights required to truly engage their employee base. As such, these organisations are also looking for a new way to not just monitor, but understand and improve the experiences they deliver to their employees. Qualtrics has provided a new approach built on a foundation of world-class technology and industry-leading expertise that is driving results for many of the world's top organisations.
This position will focus on supporting the design and delivery of client programs and experience in the employee feedback industry. They will be a member of the Employee Experience (EX) services delivery function within Qualtrics.
Employee Feedback Industry Experience - The best candidate for the role will have an understanding of employee research and methodologies and knowledge of assessment and survey design practices that are the foundation of employee feedback programs.
Research and Thought Leadership - As part of the ongoing development of research and frameworks, this individual will contribute to the work of the Employee Experience Advisory Council, supporting research efforts to evolve measurement models and frameworks. This individual will also contribute to client and internal research studies on special topics.
Influence and Delight Customers - This individual will have exceptional customer and project management skills and be able to build strong working relationships with clients as well as cross-functionally. They’ll also need to easily learn new technology.
70% Client Delivery:
30% Research and Thought Leadership:
Qualtrics provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.