Oscar Insurance is hiring an

Associate Director, Member Experience

Remote

Hi, we're Oscar. We’re hiring an Associate Director of Member Experience to join our Value Capture team.

Oscar is a technology-driven, consumer-focused health insurance startup founded in 2012 and headquartered in New York City. Our goal is to make health insurance simple, transparent, and human. We need your help to do so.

About the role:

You must be located in one of the following states: WA, FL, TX, AZ, MD, MI, NY, IL, GA, PA

This position will partner with the Value Capture team's CAHPS deployment to ensure CAHPS interventions are implemented strategically to ensure the best results. The position will also partner with the Concierge and Grievance/Appeal teams to drive real-time member experience driven interventions to reduce pain points. Also, partner with Benefit and Sales teams to ensure benefits are aligned with member needs, sold appropriately, and adjusted based on member voice.You will report into the Director of Stars and be part of the Stars Improvement team that is responsible for ensuring that we partner with our Members to improve their health and achieve at least a 4 Star rating.

Responsibilities:

  • Identify, pilot, and pivot member focused engagement to ensure Members get the most value from their Medicare Advantage plan and understand the opportunities available to improve their health. This could include facilitating the deployment of member meetings, focus groups, and brand ambassador programs.
  • Educate providers on the partnership opportunities that will ensure Members have the best care journey possible
  • Evaluate data to prioritize Member needs and find potential obstacles to care and coordinating with appropriate leadership to implement solutions
  • Partner with Value Capture team to ensure all facets of CAHPS survey are conducted in the most informative manner 

Requirements:

  • Bachelors in Health Administration or related field
  • 7+ years of experience in Stars and/or Member Experience CAHPS related items 
  • 7+ years experience collaborating with providers and members to manage care

Bonus points:

  • Previous people leadership experience

Life at Oscar: 

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.

We encourage our members to care for their whole selves, and we encourage our employees to do the same with comprehensive medical benefits, generous paid-time off, paid parental leave, retirement plans, company social events, stocked kitchens, wellness programs, and volunteer opportunities.

Reasonable Accommodation:

Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team ([email protected]) to make the need for an accommodation known.

Pay Transparency Policy:

Oscar ensures that you won't be discharged or discriminated against based on whether you've inquired about, discussed, or disclosed your pay. Read the full policy here.