Hi, we're Oscar. We’re hiring an Associate Director of Member Experience to join our Value Capture team.
Oscar is a technology-driven, consumer-focused health insurance startup founded in 2012 and headquartered in New York City. Our goal is to make health insurance simple, transparent, and human. We need your help to do so.
About the role:
You must be located in one of the following states: WA, FL, TX, AZ, MD, MI, NY, IL, GA, PA
This position will partner with the Value Capture team's CAHPS deployment to ensure CAHPS interventions are implemented strategically to ensure the best results. The position will also partner with the Concierge and Grievance/Appeal teams to drive real-time member experience driven interventions to reduce pain points. Also, partner with Benefit and Sales teams to ensure benefits are aligned with member needs, sold appropriately, and adjusted based on member voice.You will report into the Director of Stars and be part of the Stars Improvement team that is responsible for ensuring that we partner with our Members to improve their health and achieve at least a 4 Star rating.
Life at Oscar:
At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.
We encourage our members to care for their whole selves, and we encourage our employees to do the same with comprehensive medical benefits, generous paid-time off, paid parental leave, retirement plans, company social events, stocked kitchens, wellness programs, and volunteer opportunities.
Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team ([email protected]) to make the need for an accommodation known.
Pay Transparency Policy:
Oscar ensures that you won't be discharged or discriminated against based on whether you've inquired about, discussed, or disclosed your pay. Read the full policy here.