Wayfair is hiring an

Associate Director- Merchandising Systems

Boston, United States

Associate Director- Merchandising Systems

Wayfair is looking for an Associate Director for our Operations department with a track record of building great teams and developing high performing employees. The right candidate will have experience developing future leaders and motivating teams, a strong sense of urgency, and the ability to improve operational efficiency through process improvement. Other critical factors for this role include great problem-solving skills and the ability to think outside the box to resolve complex issues.


What you will do:

  • Work closely with senior managers across the organization to define and refine product content standards and quality targets
  • Utilize data to understand the scope, impact and priority of our business objectives, and enable the team to transform that knowledge into specific throughput and quality goals
  • Communicate performance metrics to key stakeholders throughout the organization
  • Collaborate with teams in Europe and US to effectively manage and scale the business including identifying and solving operational issues, process improvement, and forecasting capacity needs
  • Implement new processes, achieve adoption, generate feedback, iterate and improve in very fast intervals
  • Lead and mentor a large sized team
  • Maintain the highest expectation level for team performance


Example Projects:

Ownership of the “Sellability” focused sprint team

    • Key initiatives/functional zones include life cycle SKU status, SKU restrictions, legal/compliance, unsellable inventory tools, fulfillment info (ie shipping data)
    • Key stakeholders include Legal, Merch Ops, Site Merchandising, SOPs

Ownership of the “Upsells & X-Sells” focused sprint team

    • Key initiatives/functional zones include collection, related items, kits and composite:part relationship mechanisms
    • Key stakeholders include Castlegate, Site Merchandising, Merchandising OPs

Ownership of core anchor project “Subjoins” (under the x-sell banner)

    • 600+ point x-functional dev project across every operational platform (and minor SF work)
    • Key stakeholders: most departments

Job Requirements:

  • MBA from top tier school or equivalent experience
  • Proven track record of taking ownership and driving results
  • High comfort level with technology-driven environments
  • Experience managing a large team in ecommerce or relevant operations field
  • Process-oriented with strong analytical and communication skills
  • Ability to think strategically and tactically within a dynamic, fast-paced organization
  • Extremely collaborative and effective in a cross-functional environment
  • Evidence of “scrappy startup execution” and how to ‘get it done’ attitude no matter what when time is tight and stakes are high
  • Ability to manage through ambiguity, stress, adversity and conflict to establish focus and deliver against business goals
  • Able to quickly learn necessary technical tools. Experience with SQL a plus.
  • Passionate about improving customer experience


About Wayfair

Wayfair Inc. offers an extensive selection of home furnishings and décor across all styles and price points. The Wayfair family of brands includes:


  • Wayfair, an online destination for all things home
  • Joss & Main, where beautiful furniture and finds meet irresistible savings
  • AllModern, a go-to online source making modern design more accessible
  • DwellStudio, a design house with a decidedly modern vibe
  • Birch Lane, a collection of classic furnishings and timeless home décor


Wayfair generated $3.14 billion in net revenue for the twelve months ended September 30, 2016. Headquartered in Boston, Massachusetts with operations throughout North America and Europe, the company employs more than 5,600 people.