Please note that the following job posting is for a fully remote position, allowing employees to work from their preferred location.
We’re the Experience Design team at Wayfair, and we’re tackling exciting challenges that are reshaping how people discover, find, purchase and have goods delivered to their homes. We’re a diverse, multidisciplinary team of world-class designers who are hard at work transforming the experience of shopping for your home. Our design practice is collaborative, data-driven, and fast-paced.
We are currently seeking a design leader to lead our amazing team of UX designers who are building supplier facing tools & experiences, so that Wayfair suppliers can effectively onboard Wayfair and grow their business through properly managed product catalog and pricing, promotion, advertising, reviews.
What You’ll Do
A strong candidate will relish the opportunity to jump into a highly visible workstream that drives significant impact. You are an empathetic people manager, a thought leader, skilled in design operations management. You are customer-centered and love turning quantitative and qualitative findings into insights and strategy to drive product priorities. As a key member of the digital product management team, you will collaborate closely with stakeholders from various departments to align UX efforts with business goals and customer needs.
Your Responsibilities
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Experience Vision and Strategy:
- Develop and implement clear strategy for the user experience, balancing innovation and design efforts with feasibility, scalability and business impact.
- Collaborate closely with Product Management, Engineering, and Data Analytics partners to foster a user-centered approach throughout the product development lifecycle.
- Drive a deep understanding of our users’ needs, behaviors, and pain points through robust user research initiatives. Translate user insights into actionable design principles and strategies that inform product development and continuous iterations and optimization.
- Utilize data analytics and user behavior insights to make informed design decisions. Implement research results and user feedback analysis to validate design hypotheses and pivot the solutions.
- Stay abreast of the latest UX trends, emerging technologies, and best practices in the e-commerce industry. Apply this knowledge to drive innovation and maintain a competitive edge.
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Design Execution and Operation:
- Utilize design thinking principles and oversee the creation of exceptional user experiences which solve goals with elegant simplicity
- Drive a sense of urgency in the team to deliver work, emphasizing the use of lean tools and techniques to more rapidly deliver work.
- Oversee project assignments, workload distribution, and ensure timely project delivery while maintaining a high level of quality.
- Team Leadership and Management
- Lead, inspire, and mentor a team of skilled UX designers & design managers. Foster a collaborative and inclusive team culture that encourages creativity, continuous learning, and growth.
- Be a thought leader who can take a step back on overarching goals and opportunities, while also acting as a product practitioner who can meticulously work alongside their teams with domain knowledge and design prowess.
- Oversee project assignments, workload distribution, and ensure timely project delivery while maintaining a high level of quality.
What You’ll Need
- Bachelor’s degree or equivalent in Human-Computer Interaction (HCI), Information Architecture, or related field
- 10+ years of professional UX experience with a minimum of 5+ years of people management experience with growing leadership responsibilities
- Strong understanding of design processes; knowledge of what is possible and what will be hard to achieve and/or implement in a digital environment
- Communication and interpersonal skills: Ability to present and articulate ideas, openness to evolve opinions that challenge beliefs
- Strong skills in modern design tools like Figma, Sketch, Abstract, Invision, Framer, UXPin, and Creative Suite
- Expertise in producing relevant deliverables, including detailed site maps, user flows/task flows, user journeys, page flows, taxonomies/folksonomies, paths to purchase, wireframes, annotations, and prototypes that represent interaction recommendations, etc.
- An online portfolio of case studies demonstrating experience in shaping B2B, SAAS, or Enterprise platform experience and your unfailing advocacy for the user, analytical decision-making, and strategic thinking.
- Working knowledge of HTML/CSS/JS. Hands-on skills are a plus.
Why You’ll Love Wayfair!
- Time Off:
- Paid Holidays
- Paid Time Off (PTO)
- Health & Wellness:
- Full Health Benefits (Medical, Dental, Vision, HSA/FSA)
- Life Insurance
- DIsability Protection (Short Term & Long Term DIsability)
- Global Wellbeing: Gym/Fitness discounts (including US Peloton, Global ClassPass, and varius regional gym memberships)
- Mental Health Support (Global Mental Health, Global Wayhealthy Recordings)
- Caregiver Services
- Financial Growth & Security:
- 401K Matching (Employee Matching Program)
- Tuition Reimbursement
- Financial Health Education (Knowledge of Financial Education - KOFE)
- Tax Advantaged Accounts
- Family Support:
- Family Planning Support
- Parental Leave
- Global Surrogacy & Adoption Policy
- Professional Development & Recognition:
- Rewards & Recognition
- Global Employee Anniversary Awards
- Paid Volunteer Work
- Unique Perks:
- Employee Discount
- U.S. Bluebikes Membership
- Global Pod Outings
- Work/Life Balance:
- Emphasizing a supportive & flexible work envrionment that encourages a balance between personal and professional commitments
We are looking forward to your application!
Assistance for Individuals with Disabilities
Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.
Need Assistance?
For more information about applying for a career at Wayfair, visit our
FAQ page here.
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
We are interested in retaining your data for a period of 12 months to consider you for suitable positions within Wayfair. Your personal data is processed in accordance with our Candidate Privacy Notice (which can found here: https://www.wayfair.com/careers/privacy). If you have any questions regarding our processing of your personal data, please contact us at dataprotectionofficer@wayfair.com. If you would rather not have us retain your data please contact us anytime at dataprotectionofficer@wayfair.com.
