Kyowa Kirin is a fast growing global specialty pharmaceutical company that applies state-of-the-art biotechnologies to discover and deliver novel medicines in four areas of unmet need: oncology, nephrology, immunology and CNS/movement disorders. The North America organization includes two offices (in New Jersey and California) that focus on drug discovery, product development, and commercialization. Together, we work as a close-knit team to understand clinical needs and advance innovations that can have a profound impact on patient lives.
Summary of Job:
As a key member of the Patient Services team, Associate Director (AD), Patient Services Case Management is responsible for ensuring consistent, efficient, and quality Patient Services operations in collaboration with the broader Patient Services leadership team. Overseeing the internal Patient Services team inclusive of Case Managers and Reimbursement Specialists, this key contributor will ensure a compliant patient and customer experience with Kyowa Kirin’s products. This individual will be an expert in Kyowa Kirin’s Patient Support processes and ensure that patients and customers receive the highest level of service. They will ensure the internal teams are appropriately helping patients start and stay on prescribed medicines.
The AD is required to exemplify strong leadership skills and support strong collaboration across the Patient Services leadership team. In addition, the AD will drive team business objectives and plans, team excellence, and cross-collaborative relationships. They will be expected to support program strategy, policy development, marketing, and technology enhancements acting as a subject matter expert in Patient Services processes and procedures. Strong working knowledge of industry trends and requirements is necessary. This role will work closely with the broader commercial teams to understand patient and customer needs and implement appropriate strategies across partners.
This individual will be responsible for ensuring that all program operations are in line with relevant laws, regulations, and Company Policies including HIPAA and Patient Privacy guidelines.
The Associate Director, Patient Services will be responsible for the daily operation of Kyowa Kirin’s Patient Support Programs.
Subordinates: Case Managers & Reimbursement Specialists
Proficient in MS Office Suite.
Demonstrated ability to organize, prioritize, meet deadlines, make decisions, and change course of action quickly. Strong interpersonal and communication skills. A strong work ethic is required. Detail-oriented and excellent follow through. Has the ability to flex and deal with ambiguity in a dynamic, fast-paced, high-growth environment. Has a passion for personal learning and development to be able to grow with the company. Cultural sensitivity and ability to develop consensus within a multinational organization.
Physical Demands: Normal office environment with prolonged sitting and extensive computer work
Working Conditions: Requires up to 25% domestic and international travel
KKNA and all of its employees have an obligation to act in accordance with the law and with integrity in all our operations and interactions
It is the policy of Kyowa Kirin North America, Inc. to provide equal employment opportunity to all qualified persons without regard to race, religion, creed, color, pregnancy, sex, age, national origin, disability, genetic trait or predisposition, veteran status, marital status, sexual orientation or affection preference or citizenship status or any other category protected by law.
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Kyowa Kirin does not accept agency resumes unless contacted directly by internal Kyowa Kirin Talent Acquisition. Please do not forward resumes to Kyowa Kirin employees or any other company location; Kyowa Kirin is not responsible for any fees related to unsolicited resumes.
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