Associate, IT

About WeWork 

WeWork is the platform for creators, providing hundreds of thousands of members around the world with space, community and services that enable them to do what they love and create their life’s work. Our mission is to create a world where people work to make a life, not just a living, and our own team members are central to that goal.

About the role

The Member Technology Associate will be the primary interface for the Member Technology Team providing a positive experience for WeWork members through tailored IT solutions and the development and implementation of installation plans. They will play a pivotal role in planning and delivering outstanding support and services for our Members and location-based employee teams. They will be responsible for the delivery of the core technology components of our Membership while leveraging existing, emerging, and innovative technologies to enhance the Member Experience.

Role and Responsibilities

• Support the on-site Community Team and WeWork Members to solve advanced technical issues and implement corresponding solutions
• Provide prompt response to Member problems and requests while managing and maintaining the Salesforce Service Cloud system
• Apply knowledge and skills to diagnose issues and design, plan or implement a resolution in a timely and appropriate manner.
• Installation and support of IT Services
• Offer guidance, on an ongoing basis, to the Community Team Members to provide “Level 1” IT support for Members.
• Configuration of network printing resources including printer servers, printers and other peripheral devices
• Identify chronic or recurring IT issues partnering, where needed, with other Member Technology teams for a resolution
• Monitor the availability and reliability of the WeWork Member technology infrastructure.
• Work in close collaboration with Community, Networking, Audio Visual & IT Business Development teams and third-party vendors to perform cabling repairs and approved installations 

Experience and Qualifications

• A degree in a relevant tech field 
• Minimum 3-4 years of technical experience preferred in support, fieldwork, CCNA knowledge preferred.
• Knowledge of data networking principles and architecture
• Get quotes from vendor and follow ups with procurement teams to release POs
• Vendor management and escalations 
• Support and contribute on various projects/initiatives for member technology 
• Expert knowledge of the operation of Microsoft and Apple based business applications and operating systems (End user IT Services)
• Excellent customer service skills including empathy, customer diplomacy skills, and problem ownership
• Effective communication of  technical information, both verbal and written, to a wide range of end-users, including non-technical users
• Ability to use support tools to speed up problem-solving and improve their own productivity

 

Equal Opportunity Employer

WeWork India is an Equal Opportunity and Affirmative Action Employer. We celebrate diversity and are committed to creating an inclusive environment for our employees and members. Employment decisions are made without regard to race, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status or other characteristics protected by law.

We expect all employees to embody our values and all aspects of employment including the decisions to hire and promote, are based on merit, competence, performance and business needs.

Our total rewards philosophy is aimed at providing compensation that is competitive, performance linked and helps us attract and retain the talent we need to drive our business forward and serve our members. As part of WeWork India, our commitment to you is that  you’ll be surrounded by career opportunities in a culture that fosters collaboration, flexibility and inclusion.

Equal Opportunity Employer

WeWork India is an Equal Opportunity and Affirmative Action Employer. We celebrate diversity and are committed to creating an inclusive environment for our employees and members. Employment decisions are made without regard to race, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status or other characteristics protected by law.

We expect all employees to embody our values and all aspects of employment including the decisions to hire and promote, are based on merit, competence, performance and business needs.

Our total rewards philosophy is aimed at providing compensation that is competitive, performance linked and helps us attract and retain the talent we need to drive our business forward and serve our members. As part of WeWork India, our commitment to you is that  you’ll be surrounded by career opportunities in a culture that fosters collaboration, flexibility and inclusion.