Virta Health is hiring an

Associate Manager, Enrollment Advisor

Denver, United States
Remote

Virta is the first company with a clinically-proven treatment to safely and sustainably reverse type 2 diabetes and other chronic metabolic diseases without the use of medications or surgery. Our innovations in nutritional biochemistry, data science, and digital tools combined with our clinical expertise are shifting the diabetes treatment paradigm from management to reversal. Our mission - to reverse type 2 diabetes in 100 million people by 2025.

The Enrollment Advisor team at Virta provides proactive motivation and information for our applicants throughout the enrollment process, from the moment they apply to Virta until they are enrolled in the treatment. EAs  proactively call applicants to make a personal connection, answer questions, provide support and encouragement, and guide the applicant through the enrollment process. This is a key role in Virta’s growth team, as your work will determine just how many patients have the chance to reverse their diabetes. We’re looking for a smart, kind, determined, outgoing, and detail-oriented person to join us. The Enrollment Advisor is an organized, empathetic, sales-oriented person with strong customer service  skills who is willing to tackle any challenge and is driven to provide access to the Virta Treatment to the maximum number of people! Refer to the Enrollment Advisor (EA) job description HERE)

As an Associate Manager within the EA team, you’ll work directly with Virta patients to successfully move them through the enrollment process. In addition, Associate Managers are responsible for leading and managing small to medium sized Pod teams (~1-6 Enrollment Advisors / Mentors), fostering/supporting Virta culture, and creating an environment of trust, open communication, and problem solving. We're looking for enthusiastic, highly motivated individuals to join our top notch, mission-driven team. If that sounds like your dream job, we’d love to tell you more about it!

Responsibilities:

  • Demonstrate expertise  on the Virta Treatment and effectively communicate to applicants the science behind nutritional ketosis and diabetes reversal
  • Accountable for Team’s applicant funnel via Salesforce, partnering cross-functionally with Product, Customer Support, and Marketing to drive conversion rate
  • Maintain consistent communication with applicants, calling and emailing regularly (50%+ of the time on the phone directly working with applicants) to answer questions accurately, with compassion & patience 
  • Technological literacy is a must; comfortable using various digital platforms and a remote delivery model in a rapidly changing environment; 
  • Apply utmost discretion and judgment in handling confidential health information and/or issues

90-day plan

  • Complete the education and marketing training program (80+ hours of work) to become an expert on the Virta Treatment
  • Understand every step of the existing enrollment process
  • Learn the various responsibilities of the Associate Manager role and assist with the management and review of various team logistics
  • Learn what key performance indicators (KPIs) are used to track performance and understand how the Pod team’s day-to-day work impacts those metrics
  • Actively contribute to team culture, learning, and overall process improvements by providing continuous feedback
  • Jump in and identify areas where we can improve to give more applicants access to the Virta Treatment!

Requirements

  • Desire to learn and share the science of Virta’s treatment
  • Minimum of 6-months experience as a Virta EA or comparable external experience managing a team in a healthcare environment; direct to patient sales experience is preferred
  • Expressed interest in leadership
  • Excellent written and spoken communication; demonstrated ability to build relationships and trust with others quickly on the phone (50%+ of the day) and via email or text
  • Ability to use qualitative conversations and quantitative metrics to build relationships with applicants, improving conversion rates enrollment
  • Familiarity with Google Suite (gMail, gDocs and gSheets) and ability to quickly ramp up on the Salesforce platform
  • Ability to multi-task while staying detail-oriented

Preferred Qualities of a Successful Associate Manager

  • Strong desire to lead people and coach others
  • Comfortable with ambiguity and able to adjust to rapidly changing environment and expectations
  • Demonstrated commitment to mission-driven organizations 
  • High EQ and empathy with the ability to work with different personalities   
  • Attention to detail and strong organizational skills to stay on track during rapidly changing situations 
  • Growth mindset for continuous learning and improvement
  • Strong desire to build relationships with patients and willingness to help others as a frontline care provider 
  • Highly motivated and able to work independently to self-manage priorities, while also being willing to ask for help and lean on teammates for support and/ or delegate when needed

Values-driven Culture

Virta’s company values drive our culture, so you’ll do well if:

  • You put people first and take care of yourself, your peers, and our patients equally
  • You have a strong sense of ownership and take initiative, empowering others to do the same
  • You prioritize positive impact over busy work
  • You have no ego and understand that everyone has something to bring to the table regardless of experience
  • You appreciate transparency and promote trust and empowerment through open access of information
  • You are evidence-based and prioritize data and science over seniority or dogma
  • You take risks and rapidly iterate

 

As part of your duties at Virta, you may come in contact with sensitive patient information that is governed by HIPAA. Throughout your career at Virta, you will be expected to follow Virta's security and privacy procedures to ensure our patients' information remains strictly confidential. Security and privacy training will be provided