Sprinklr is hiring an

Associate - Moderation Services

Bengaluru, India

Who We Are:

Sprinklr is 1200 employees strong, valued at $1.2 billion, and one of the fastest growing companies in the history of enterprise software. 

In the age of the empowered and connected customer, we know that every experience a customer has with a brand matters...a lot. 

That’s why -- from the very beginning -- Sprinklr set out to build a powerful, agnostic, and first-of-its-kind “social operating system” that integrates with an organisation’s existing tech infrastructure and allows employees across the front office to collaborate more effectively and deliver superior customer experiences across every social channel.

Today, we’re revolutionising customer engagement in 75+ countries for more than 1000 of the most recognised brands, including Nike, JPMorgan Chase, Verizon, McDonald’s, Microsoft, P&G, Uber, and more than 50% of the Fortune50.

We’ve spent the last six years building the world’s most complete enterprise social technology. Now we’re leveraging that market-leading position to help the biggest brands on the planet take on one of the largest opportunities ever in enterprise software: unifying the front office.

And we’re bringing the very best talent in the world together to get there.

Meet our Moderation Team!

Enterprises often struggle with high levels of user generated social conversations surrounding the brand. Moderation Services come into the picture by offering a 24/7 moderation solution that vigilantly watches over our client’s social channels. Our steadfast team moderates across 20+ social channels and 85 languages.

We button down the good content that could be relevant to the brand, while identifying and mitigating every situation that could threaten the brand’s social media presence and reputation. No matter what the threat, we are ready to take it down owing to the finest technology Sprinklr possesses, the rich experience backing us up and a team of highly skilled professionals, naturally inclined towards social media with a thorough understanding of the social tone, language and content of the brand.

 What Are Your Responsibilities

  • Understand and relate to brands and their social presence
  • Monitor and moderate social channels of clients – Identify/Escalate consumer service concerns, brand response worthy content, sensitive/ inappropriate content
  • Conduct extensive research to build the client’s social audience profile database and identify audience that matter to the brand.
  • Formulate responses for user engagement that adhere to the social tone and language of the brand
  • Analyse trends and generate reports of client’s social activities and engagement
  • Monitor and act upon campaign specific or crisis specific messages as per the guidelines listed by the brand

What makes you qualified

  • Bachelor degree in Business Administration/Communications/PR with an aggregate of minimum 60%; preferably from any premier institute (Preferably fresher)
  • High level of fluency in English - both written and verbal
  • Well versed about social media channels (Facebook, Twitter, YouTube, Foursquare, Instagram and others)
  • Understand how brands utilise social space.
  • Being up-to-date with the latest trends and developments in social media as a business
  • Ability to analyse and interpret large volume of content, build valuable inferences and make informed decisions
  • Ability to work in a highly challenging and dynamic environment while maintaining high standards of accuracy in terms of quality & quantity
  • Advance knowledge in computer use: Microsoft Excel, Word, and PowerPoint, Google tools such as docs, calendar and apps
  • Attention to detail, with ability to create client-facing documents and presentations.
  • Ability to innovate and learn on the job to refine processes.

What would be an added advantage:

  • Adequate knowledge of social media management tools and its usage.
  • Foreign language proficiency
  • Certifications in social media/digital
  • Internationally recognised English language certification