The Associate Operations Manager will be an essential team member responsible for the daily management of critical relationships with our retail partners. They will ensure orders are being fulfilled on-time and complete, collaborating with warehousing, transportation and production teams to do so. They will have a detailed understanding of Hampton Creek’s product line and will work with customers to help troubleshoot any issues that occur between order and delivery.
· Planning fulfillment schedule of customer orders, working with warehouse and transportation teams to schedule collection
· Troubleshooting customer order issues - ensuring customers receive a satisfactory and timely resolution
· Accountable for performance metrics: Fill Rate, MABD, In-Stock %
· Managing relationship with customers, working with them to receive inventory forecasts that can be used by the production planning team
· Cross-functional relationship management with vendor managers on a daily basis
· Ongoing review of our internal performance fulfilling customer orders, identifying the root cause of any performance drops
· Planning for the future by streamlining processes around order fulfillment
· 3+ years experience in fulfillment operations
· "Roll up your sleeves” and all hands on deck attitude
· Highly organized and extremely detail-oriented
· Ability to juggle and prioritize multiple tasks
· Strong communication skills, both written and verbal – you’ll be speaking with our customers and warehouses frequently
· Experienced with Excel (vlookups, pivot tables etc) and manipulating large data sets
This job has been filled or removed by Hampton Creek.
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