JOB SUMMARY
We are looking for support analysts who have an aptitude and/or experience with programming who also enjoy client interaction. . You will use your technical expertise to triage and troubleshoot integration related issues for clients, and coordinate with staff and internal resources to ensure that support tickets are resolved in a timely manner. You’re happiest helping improve the quality of support tickets, thus helping our software integration programmers provide better turnaround time and providing clients with a better customer experience. You thrive in a technical environment that’s team oriented while still acknowledging individual achievements.
Responsibilities
•Manages project progress and adapt work as required
•Participates in technical workshops with clients to derive value added services and implementations.
•Gathers implementation details from clients to create cases for staff to resolve.
•Analyzes business workflows and technical information provided by clients.
•Documents client requests in clear and concise form to reduce the turnaround time that is necessary to complete a given request.
•Understands business needs for clients and advises the best custom solution for the client’s business workflow.
•Troubleshoots issues that may require real-time fixes.
•Helps peers understand various requirements/constraints of the integration projects.
•Performs other projects/duties as assigned.
Qualifications
•Excellent verbal and written communication skills
•Work well in a team environment, personal commitment, effort, motivation through challenges, and initiative in all aspects of work
•Aptitude for learning new programming languages and technologies
•Good problem-solving skills
•Super strong passion for learning, and teaching others what you know
Preferred
•Bachelor’s degree w/ GPA requirement of 3.5 or higher from an accredited college/university, or relevant experience.
MeridianLink has a wonderful culture where people value the work they do and appreciate each other for their contributions. We develop our employees so they can grow professionally by preferring to promote from within. We have an open-door policy with direct access to executives; we want to hear your ideas and what you think. Our company believes that to be productive in the long term, we must have a genuine work-life balance. We understand that employees have families and full lives outside of the office. To that end, we honor their personal commitments.
MeridianLink is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, age, national origin, disability, or any other characteristic protected by applicable law.
MeridianLink runs a comprehensive background check, credit check, and drug test as part of our offer process.
Salary range of $53,300 - $75,200. [It is not typical for offers to be made at or near the top of the range.] The actual salary will be determined based on experience and other job-related factors permitted by law.
Meridianlink offers:
Insurance coverage (medical, dental, vision, life, and disability)
Flexible paid time off
Paid holidays
401(k) plan with company match
Remote work
All compensation and benefits are subject to the terms and conditions of the underlying plans or programs, as applicable and as may be amended, terminated, or superseded from time to time.
#LI-REMOTE
