Metromile is hiring an

Auto Claims Adjuster

Tempe, United States

About Us 

Metromile is the leading pay-per-mile car insurance company in the U.S. We’re disrupting a $250 billion auto insurance category by offering an entirely new type of insurance that charges customers based on the miles they drive. We believe paying for what you use is more fair and more affordable. With pay-per-mile car insurance, low-mileage drivers see huge savings. We also believe in the power of data science and machine learning to make car insurance better and less complicated.

We're proud to say that Metromile has been named on Glassdoor's Best Place to Work in their 2018 Employees' Choice Awards list for the second year in a row!

About the Auto Claims Adjuster role 

We’re looking for someone who’s passionate about creating fiercely loyal customers when it matters most.  You’ll be the primary point of contact for our claims customers from the moment the claim is reported until the claim is fully resolved. If you’re tired of the status quo and want to be part of a forward-thinking claims organization on the cutting edge of technology, we want to speak with you! 

You will

  • Investigate, evaluate, and negotiate auto accident claims to reach a fair and equitable settlement for involved parties
  • Interpret policy contacts and identify how coverage applies to a particular loss
  • Accurately document files to include all key claims activities
  • Resolve internal and external customer inquiries
  • Work with external partners to ensure our customers receive a high level of efficient and effective service

About you

  • Demonstrated ability to manage relationships with both internal and external customers
  • Excellent verbal and written communication skills
  • Self-managed, highly motivated, and confident
  • Able to work well under deadlines in a high-paced, changing environment
  • Strong analytical and problem-solving skills
  • Effective team player
  • Detail oriented
  • Proficient in basic computer skills
  • Bachelor's degree or equivalent education

What’s in it for you 

  • Highly competitive salary
  • Excellent benefits package (Medical, Dental, Vision, 401k)
  • Generous PTO package
  • Monthly gym membership stipend
  • Company-sponsored team outings
  • Rare opportunity to be part of a San Francisco-based start-up growing in Arizona

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