Metromile is hiring an

Auto Claims - Material Damage Inside Representative

Tempe, United States

About us 

Metromile is the leading pay-per-mile car insurance company in the U.S. We’re disrupting a $250 billion auto insurance category by offering an entirely new type of insurance that charges customers based on the miles they drive. We believe paying for what you use is more fair and more affordable. With pay-per-mile car insurance, low-mileage drivers see huge savings. We also believe in the power of data science and machine learning to make car insurance better and less complicated.

About the Auto Claims - Material Damage Inside Rep role

Are you looking for a challenging and engaging role? Are you driven to assist in the growth of a successful start-up insurance company? Then we want to talk to you. We are building the team to take Metromile Insurance to the next level and are committed to our mission of creating fiercely loyal customers and employees, to be accurate and efficient, and embrace our entrepreneurial spirit.

You will

  • Desk review appraisal costs for parts, materials, and labor necessary to restore vehicles to their pre-damaged condition
  • Documents all key activities regarding estimate, repairs, and evaluation
  • Provide claims personnel with expert advice on vehicle repair, total losses, and opinion on whether specific damage is related to an accident
  • Monitors, re-inspects, and supports Direct Repair Program (DRP) when required
  • Makes arrangements and negotiates with repair shops, independent appraisers, Policyholders or claimants to inspect vehicles. Photographs damaged areas and write estimates on all claims when necessary. Determines rental needs and controls costs according to company guidelines
  • Issues settlement checks and keeps appropriate records
  • Establishes rapport with Agents and claims adjusters
  • Responds to Policyholders and claimants as directed regarding service issues or complaints
  • Attends appropriate training/licensing sessions

About you

  • At least 3-5 years of experience in an Appraiser position with experience in Appraising and Estimating
  • Bachelor's degree or equivalent education
  • Knowledge of CCC or Ultramate estimating systems
  • Proficient in basic computer skills
  • Detail oriented
  • Great communication skills, written and verbal
  • Bonus points for Bilingual - English and Spanish
  • Strong negotiation and analytical skills
  • Self-managed, highly motivated, and confident

What’s in it for you 

  • Highly competitive salary
  • Excellent benefits package (Medical, Dental, Vision, 401k)
  • Generous PTO package
  • Monthly gym membership stipend
  • Company-sponsored team outings
  • Rare opportunity to be part of a San Francisco-based start-up growing in Arizona


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