Metromile is hiring an

Auto Claims Representative

Tempe, United States

About us 

Metromile is a start-up that is disrupting the $185 billion car insurance market by offering an entirely new model where the monthly bill is based on miles driven, paired with a smart driving app. Our product marries engineering and data science to deliver mobile technology, automotive telematics, and data-driven applications to make a car's data accessible and useful to modern drivers, including street sweeping alerts, trip stats, decoded check-engine lights, and car location. We aim to make car ownership as simple and affordable as it can be. 

You could think of us as the David to the auto insurance industry's Goliath. Buckle up and get ready to drive with Metromile. 

About the Auto Claims Representative role 

We’re looking for someone who’s passionate about creating fiercely loyal customers when it matters most.  You’ll be the primary point of contact for our claims customers from the moment the claim is reported until the claim is fully resolved. If you’re tired of the status quo and want to be part of a forward-thinking claims organization on the cutting edge of technology, we want to speak with you! 

You will

  • Investigate, evaluate, and negotiate auto accident claims to reach a fair and equitable settlement for involved parties
  • Interpret policy contacts and identify how coverage applies to a particular loss
  • Accurately document files to include all key claims activities
  • Resolve internal and external customer inquiries
  • Work with external partners to ensure our customers receive a high level of efficient and effective service

About you

  • 2+ years auto claims experience
  • Demonstrated ability to manage relationships with both internal and external customers
  • Excellent verbal and written communication skills
  • Self-managed, highly motivated, and confident
  • Able to work well under deadlines in a high-paced, changing environment
  • Strong analytical and problem-solving skills
  • Effective team player
  • Detail oriented
  • Proficient in basic computer skills
  • Bachelor's degree or equivalent education

What’s in it for you 

  • Highly competitive salary
  • Excellent benefits package (Medical, Dental, Vision, 401k)
  • Generous PTO package
  • Monthly gym membership stipend
  • Company-sponsored team outings
  • Be surrounded by intelligent, like-minded, fun, outgoing co-workers
  • Rare opportunity to be part of a San Francisco-based start-up growing in Arizona