Back Office CSR (Medical Records)
TLDR
Retrieve and manage electronic medical records while ensuring data privacy, contributing to a culture of learning and work-life balance.
ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Back-Office Associates to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Account specific roles and responsibilities
- Retrieve requested documents primarily from EMR systems.
- If documents are not located in the EMR, contact facility staff to obtain them.
- Ensure accurate and complete collection of documents as per request specifications.
- Submit all gathered documents promptly and through the appropriate channels.
- Maintain confidentiality and follow data protection and privacy guidelines at all times.
- Work collaboratively with team members and escalate issues when needed.
Requirements
- At least 6 months BPO experience (Back-office)
- Experience handling EMR (Electronic Medical Records) is an advantage
- Good Verbal and Written English skills
- Excellent analytical and problem-solving skills
- Self-driven, ability to work in a fast-paced environment with minimal supervision.
- Willing to work onsite in Buendia, Makati or Shaw, Mandaluyong
- Amenable working night shift
Benefits
What can we offer you?
- Competitive salary and benefits
- Health Insurance with free dependents*
- 10%-night differential
- Attendance Bonus
- Paid time off
- Convertible to cash leave credits
- Performance Appraisal
- Work-life balance
- A focus on growing your career path with us
- We encourage you to follow your passions and learn new skills
Our commitment to you
- Strong culture and values-driven leadership
- We create opportunities for you to learn and grow at any stage of your career
- Continuous learning and innovation
- We foster an all inclusive environment where everyone thrives
Benefits
Health Insurance
Health Insurance with free dependents*
Attendance Bonus
Paid Time Off
ISTA Personnel Solutions specializes in providing tailored remote staffing and outsourcing solutions for businesses, primarily focusing on healthcare and operational support. By acting as an extension of our clients’ teams, we leverage global resources and a skilled workforce to streamline operations, enhance productivity, and reduce costs, ensuring a dedicated and efficient partnership for growth.
- Founded
- Founded 2015
- Employees
- 500+ employees
- Industry
- Professional Services