Gusto is hiring a

Benefits Experience

Denver, United States

Gusto is fundamentally changing how the world works by empowering everyone to put people first. Gusto reimagines payroll, benefits, HR, and personal finance by automating the most complicated, impersonal business tasks and making them simple and delightful.

The Health Benefits team is passionate about using innovative technology and service to elevate the health benefits experience of small business owners and their employees. Our team strives to positively influence millions of businesses and hundreds of millions of employees around the world. We are looking for support experts who are passionate about providing small business owners with the best customer experience in the world. You will teach our customers about our newest product features and act as their advocate internally to influence our product decisions and roadmap. You'll work collaboratively with a supportive team to help business owners manage their companies more effectively.

Here’s what you’ll do day-to-day:

  • Manage ongoing enrollment operations (new hires, qualifying life events, carrier relationships)
  • Guide employers and members in plan selection, explanation of benefits, and provider search
  • Address claims escalations and other complex support issues
  • Improve and prioritize a high volume of annual renewals and open enrollment for each customer
  • Deliver exceptional customer service by interacting with small business owners via phone and email to resolve their inquiries
  • Understand client pain points, communicate their concerns internally, and influence our product
  • Spend time analyzing and improving our processes to help scale our growing health benefits operations

Here’s what we’re looking for:

  • 2+ years in a phone/email support position
  • Love writing and talking about technical concepts to a wide range of audiences
  • Get excited about taking on new projects and becoming a subject matter expert
  • Know how to make people smile no matter what the circumstances
  • Want to build a customer care organization that people will write books about
  • Bachelor’s from an accredited university

This is a full-time position based in Denver, Colorado. Local candidates strongly preferred.

Find out why we’re the #1 place to work in San Francisco! To learn more about our values, life at Gusto, benefits, and perks, visit gusto.com/careers.

ABOUT GUSTO

Gusto. We’re on a mission to help companies put people first. And we’re hiring in Denver and San Francisco! We are a group of technologists, foodies, wine enthusiasts, photographers, hikers, musicians, cyclists, runners, and above all, we are a family. We are motivated, challenged, and inspired by our customers and our team.

Our investors include Google Capital, General Catalyst, Kleiner Perkins Caufield & Byers, and the founders of Instagram, Stripe, Nest, PayPal, Yelp, Dropbox, and Eventbrite, among others.