Asia based Product Operations Department manages the development process and are the eyes, ears, and hands of the USA/Cham product management teams.
As an extension of the brand, they are to uphold the standards of performance, quality, integrity and delivery Specialized customers and riders expect.
Ensures bicycle spec’s, colors, costs and test results meet the expectations of the product management team and are approved in time for production.
Maintaining the development tracking tools, sending weekly status reports, and being able to report the status for a given project for deliver control is standard work for this role.
The Bike developer is chartered with getting the most out of our assemblers, so relationship skills and communications are as important as technical knowledge and work ethic.
The Bike developer will need to act as leader in diagnosing, solving and defining a corrective action plan when product issues arise that threaten production.
Work with SBC and assemblers to develop new bicycles, finishes and systems in line with the design direction
Ride, understand the needs of riders, participate in the categories you work on to bring rider empathy to the work you do.
Manage bicycle information: Bill of Materials, pricing, approvals, test results, photos, color matching, component specification and descriptions.
Maintain Bicycle status & timeline in PLM systems
Send Weekly Report(s) Every Friday on Bicycle status
Communicate issues found in the field and work with Quality and Engineering teams to expedite our response and ability to solve them.
Work with QC on the diagnosis and holding the assemblers accountable when production issues are found.
Work with Assemblers and uphold SBC policy and ensure vendor alignment with SBC strategy.
Collaborate with Compliance \ Product Developers to ensure ALL new components and combinations are tested
Collaborate with Product Managers \ Engineering to ensure ALL specifications are compatible with one another (including Frames, Forks, accessories, and new components
Helping to discover new sourcing options & new technologies and introduce them to the team for future business consideration.
Work with Assemblers closely to build and maintain the relationship and trust
Work with Assemblers to improve product performance, quality, testing and delivery while pushing them to innovate both in product and manufacturing to bring new products to market with improved efficiency.
Collaborate with Product Development Team \ Supply Chain Team to ensure on time delivery of bicycles.
Lead annual catalogue photo shoots and ensure accuracy of spec, color and set up while making sure it’s completed on time.
Work with Global Customer Service team to identify parts used, and provide information to purchasing
Attend Tradeshows, Vendors, Events, Field, Specialized offices as needed.
Skills & Knowledge:
Good communication skills, both in English and Mandarin/Taiwanese, including listening, speaking, reading and writing.
Familiar with MS system (Outlook, Word, Excel etc.)
Experience working with international cultures
Understanding of principles for intellectual property ownership and confidentiality.
Good problem solving abilities and a sense for getting to the cause of issues
Knowledge of bicycle assembly, process, material, logistic and delivery flow.
Three year’s work experience of product development, project management or trading. (Preferably experience in Bicycle Assembler)