Oscar Insurance is hiring a

Bilingual Concierge Operations Team Lead (Spanish Speaking)

Tempe, United States

About the role:

We engage members, healthy or sick, and build relationships over time, identifying their needs and guiding them to the lower costs and healthier outcomes. Each Concierge team consists of 5 Care Guides and 1 Nurse Concierge, who together support a panel of our members. 

You will manage the success of multiple Concierge teams, driving member and employee satisfaction. You will support your team in their effectiveness, career development, and team morale. You will also partner with a Nurse Lead to develop operational improvements to daily workflows. 

You will report into the Concierge Operations Manager. 

Responsibilities:

  • Guide your team’s metrics, including member satisfaction, quality of care and employee satisfaction
  • Coach direct reports in providing the best member experience and care possible. 
  • Serving as a central communicator -- leading team huddles, promoting vision and strategy, and providing feedback to members of the team and company. 
  • Manage daily needs of your Concierge Teams, including hiring, training and scheduling of Concierge Teams
  • Review, score, and improve the quality of Concierge Team interactions with members

Requirements

  • 3+ years of experience leading and supporting a growing team
  • Ability to read and use data to make decisions
  • Bilingual in Spanish, with the ability read, write & speak fluently
  • Experience working in a collaborative environment with a diverse set of people
  • Experience implementing operational excellence

Bonus Points

  • Prior healthcare or service experience
  • Bachelor's Degree
  • Proficiency navigating Excel, JIRA, and SQL

Life at Oscar: 

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.

We encourage our members to care for their whole selves, and we encourage our employees to do the same with comprehensive medical benefits, generous paid-time off, paid parental leave, retirement plans, company social events, stocked kitchens, wellness programs, and volunteer opportunities.

Reasonable Accommodation:

Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team ([email protected]) to make the need for an accommodation known.

Pay Transparency Policy:

Oscar ensures that you won't be discharged or discriminated against based on whether you've inquired about, discussed, or disclosed your pay. Read the full policy here.