Unlimited Prepay Distribution is hiring a

Bilingual Customer Service Representative

St. Louis, United States

The Customer Service Representative serves customers by providing product and service information; resolving product and service problems. Unlimited Prepay Distribution is in search of a Bilingual (Spanish-English) customer service representative who is looking for a rewarding start to a career with a fast paced and quickly growing prepaid phone distribution company.

Essential Job Functions:

  • Take inbound calls, make outbound calls within assigned territory, and works closely with the Inside Sales Representative assisting customers via phone and email
  • Provide superior customer service to customers
  • Keeps management informed by submitting activity and results reports, such as daily call reports
  • Resolves customer complaints by investigating problems; developing solutions; preparing reports
  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Maintains customer records by updating account information.
  • Contributes to team effort by accomplishing related results as needed.

Basic Qualifications:

  • High School Diploma or equivalent
  • 1-2 years in customer service industry/inbound call center 
  • Fluent in Spanish (read, write, speak)

Preferred Skills/Experience:

  • Excellent customer service skills
  • Strong telephone and interpersonal skills
  • Good problem-solving skills
  • Ability to handle difficult customer calls
  • Results oriented
  • Excellent communication skills
  • Proficient computer skills
  • Ability to identify and resolve/escalate problems
  • Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service

Hours are from 9:00 am – 6:00 pm Monday thru Friday with rotating Saturdays from 10:00 am - 3:00 pm.

Full-time 40 hours per week.

Benefits include medical insurance, dental, vision, S&L term disability, 401k, vacation and sick time, paid holidays