SupportNinja is hiring a

Billing Analyst (AR)

Manila, Philippines
We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom. 
SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.
SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management. 
As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.

What does a day in the life as a Billing Analyst look like?

  • Processing the Parent, Venue Customers & Subscriptions
  • Adding and recovering Accounts Payable Contacts.
  • Checking and adding Billing Addresses.
  • Reviewing the Payment Forms and Contracts.
  • Filling out the Payment Field for Credit Card, ACH, or Wired payments.
  • Tokenizing Payments
  • Prepares data by checking, sorting, and reviewing information of each customer with accuracy through systems provided.
  • Detecting issues caused by Bounced Email Addresses.
  • Sending emails to customers requesting for Invoices and Statement of Accounts.
  • Detecting unapplied payments in customers, prepare invoices, and reporting it to the client.
  • Reporting to US-based clients for any concerns and issues.
  •  Comply with data integrity and security policies.
  •  Performs other functions that may be assigned from time to time.

What are the required qualifications for a Billing Analyst?

  • At least 2 years of experience in a Customer Support (financial account) and/or Billing Analyst/Collection Role
  • Strong written and oral communication skills in English
  • Accounts Receivable experience
  • Comfortable with collection calls over the phone.
  • Strong attention to detail and able to relate to different customers
  • Excellent creative and thinking skills
  • Strong presentation and communication skills
  • Experience working with SaaS products
  • Experience using NetSuite and Zendesk
  • Can start ASAP or 2 weeks notice

Ninja Perks and Benefits
*Full time employees
●     Competitive compensation
●     Adherence to government-mandated benefits
●     Retirement Savings Program with Company Matching
●     Life Insurance
●     HMO on day 1
●     Paid time off, birthday leave
●     Bonus and incentive plans
●     Opportunities for skills training and personal and professional development
●    Employee Referral Program
●     Beautiful office space (for onsite employees)
●     Free lunch provided daily (for onsite employees)
Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

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