Velocify is hiring a

Billing Manager

El Segundo, United States
Full-Time

Company Overview:

Velocify is one of the fastest growing software-as-a-service companies in the country, providing the market-leading solution for intelligent sales automation and cloud-based telephony. Velocify’s software is designed for high-velocity sales environments and helps sales teams be much more productive and successful by driving rapid lead response, increased selling discipline, improved productivity, and actionable selling insights.

Velocify has grown fast by hiring an exceptional team and by fostering a unique and vibrant company culture that rewards and nurtures extraordinary talent. In addition to exceptional HR benefits the company provides a well-stocked kitchen, a casual working-environment, a TV/games room, and has a thriving company-sponsored social calendar.  

Billing Manager:

Passion for billing.  Dedication to customer service.  That’s what we are looking for in our Billing Manager. The successful candidate will take pride in ownership of the billing function of Velocify and help the executive leadership team ensure accuracy in billing as well as implement customer support programs to assist customers in understanding their monthly bill.   This role is expected to understand best practices as it pertains to SAAS contracting/billing arrangements and work with other departments in the Company to help maximize our monetization, streamline processes, and assist in the training employees on invoicing practices/policies.

With over 2,000 accounts serving both B2B and B2C customers, the Billing Manager must be able to manage high volumes of transactions quickly and accurately.  Working with a staff of three billing coordinators and a lead, the Billing Manager must think strategically on how to scale the billing function and fully utilize technology available and consistently seek to improve the customer experience.  

Responsibilities:

  • Functionally administer the billing platform and implement new systems as needed to improve the billing function.
  • Trouble shoot billing errors and investigate root causes.  Recommend corrections to systems/processes to reduce billing errors.
  • Ensure that monthly billings are processed in a timely and accurate fashion.
  • Verify contracts are completely executed before entering into billing system and ensure customers are billed in accordance with the contract.
  • Communicate directly with customers, client services team and sales team on resolving billing issues.
  • Track billing issues and report to the Corporate Controller billing issues.
  • Motivate, encourage, coach, and train the Billing Administrators to elevate performance
  • Provide excellent customer service.
  • Assist in the selection process of billing applications to perform monthly billing processes and customer facing portal for bill delivery.
  • Assist in the selection / Implement on-line payment processing application.
  • Participate in the monthly accounting close process as it pertains to billings and revenue recognition.

Job Requirements:

  • Experience managing a scaled SaaS (Software as a Service) or subscription billing cycle (this is a MUST-have)
  • Driven, focused individual, able to independently operate in a fast-paced environment
  • Excellent communication and problem solving skills
  • Experience in system selection processes (RFPs)
  • Must be well organized and demonstrate strong ability to multi-task and meet deadlines
  • Ability to learn and utilize multiple systems to complete daily job duties
  • Basic accounting skills
  • Strong Excel skills
  • Knowledge of Zuora Billing System a plus

Some facts:  

  • Great Place to Work - Velocify maintains a better than 4 star rating on Glassdoor.com and was named a “Best Place to Work” in 2015, a Glassdoor Employees’ Choice Award. (Link)
  • Well-Funded and Financially Rock-Solid – Velocify is venture backed, having raised over $20M from Tier 1 VC-firms.
  • Hyper-Growth – Velocify has been recognized as one of the Fastest-Growing Private Companies on Inc. Magazine’s Distinguished “Inc. 5000″ List for 2 years running (Link) and Velocify has been a Deloitte Technology Fast 500 Company for 4 years running.  (Link)