Personalis, Inc. is a leader in advanced cancer genomics for enabling the next generation of precision cancer therapies and diagnostics. The Personalis NeXT Platform® is designed to adapt to the complex and evolving understanding of cancer, providing its biopharmaceutical customers and clinicians with information on all of the approximately 20,000 human genes, together with the immune system, from a single tissue sample. In population sequencing, Personalis operates one of the largest sequencing operations globally and is currently the sole sequencing provider to Veterans Affairs' Million Veteran Program. To enable cancer and population sequencing, Personalis' Clinical Laboratory was built with a focus on clinical accuracy, quality, big data, scale and efficiency. The laboratory is GxP-aligned as well as Clinical Laboratory Improvement Amendments of 1988-certified and College of American Pathologists-accredited.
Collect and review patient information needed to complete the billing process
Request any missing patient information
Transfer insurance claims and billing data to billing software
Verify patient benefits and insurance
Maintain an up-to-date list of current insurance providers
Develop and maintain a tracking system of incoming and late payments
Initiate late payment notices to relevant parties
Respond to questions and complaints from patients or insurance companies
Follow-up on registration errors and insurance denials
Demonstrate a balance of persistent follow-up and decorum on late or unpaid claims
Identify trends of claims not paid by insurance providers and/or patients and solve issues
Arrange payment plans and timelines for payments
File and maintain organized documentation of all billing and record
Follow SOPs on billing processes and procedures
Update and review all accounts to keep records of payments up-to-date
Work with Client Experience, Finance, Sales, and Lab Operations to ensure revenue integrity.
Support activities related to integrating the billing system with LIMs and other IT systems.
High school diploma or equivalent GED
Experience with billing software, medical insurance regulations, and responding to insurance and patient inquiries
Exceptional phone etiquette to communicate with patients and physicians
Able to multitask, prioritize, and manage time efficiently
Self-motivated and self-directed; able to work without supervision
Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel); working knowledge of billing software (XIFIN) is a plus
Able to analyze problems and strategize for better solutions
The hiring range for this position is $25 to $32 per hour, which may factor in various geographic regions.
Personalis is an equal opportunity employer and is committed to the full inclusion of all individuals. As part of this commitment, Personalis will ensure that persons with disabilities are provided with reasonable accommodations. If you need an accommodation to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your recruiter know, if/when they contacts you.
Personalis is an Equal Opportunity Employer/Minorities/Females/Veterans/Disabilities. Personalis offers a competitive compensation package and benefits including medical, dental, vision, 401(k) match, ESPP, tuition reimbursement, sick/vacation time, commuter benefits/ EV charging stations, onsite gym, and wellness benefits. (For US only, benefits in other countries may vary.)
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