Oscar Insurance is hiring a

Broker Account Manager

Tempe, United States

Hi, we're Oscar. We’re hiring an Account Manager to join our Broker Support team in our Tempe Arizona office. 

Oscar is a technology-driven, consumer-focused health insurance startup founded in 2012 and headquartered in New York City. Our goal is to make health insurance simple, transparent, and human. We need your help to do so.

About the role:

Our Account Managers work closely with Sales Executives to support Oscar’s distribution channel in the Individual & Family Plan line of business. Account Managers will work with key business partners to resolve inbound issues quickly and professionally. 

 

To do this, Account Managers need to have broad knowledge of Oscar’s products, policies and processes and be able to cut through complex issues to serve our clients. In addition to working side-by-side with our Sales Executives, you’ll also be working with our Eligibility, Concierge and Growth Operations teams to make Oscar the easiest carrier for brokers to work with.

 

You will report into the Associate Sales Manager.

Responsibilities:

  • Work with Sales to onboard and support new general agencies and distribution partners.
  • Handle inbound calls and emails from Oscar’s most important business partners (general agents and brokers) and resolve issues quickly and accurately. 
  • Gain a deep understanding of Oscar’s plans, benefits, and networks and the ability to educate others on our products across markets.
  • Partner with Sales to set up Oscar’s distribution network in new markets, and to reinforce it in existing markets.
  • Collaborate with Oscar’s Eligibility, Billing, and Member Services teams to resolve complex issues.
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Requirements:

  • You love providing world-class service and building a reputation for excellence.
  • You are excited by the challenges of working in a constantly evolving, high-growth environment.
  • You respond to challenges with patience and empathy, are energized by helping people and seeing the positive impact of your efforts.
  • Excellent interpersonal skills including exceptional verbal and written communication skills. 
  • Strong analytical decision making and organizational skills

 

Bonus points:

  • Healthcare experience and license are pluses.
  • 2-4 years of prior Sales and/or Account Management experience
  • Bachelor's Degree is preferred.

Life at Oscar: 

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.

We encourage our members to care for their whole selves, and we encourage our employees to do the same with comprehensive medical benefits, generous paid-time off, paid parental leave, retirement plans, company social events, stocked kitchens, wellness programs, and volunteer opportunities.

Reasonable Accommodation:

Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team ([email protected]) to make the need for an accommodation known.

Pay Transparency Policy:

Oscar ensures that you won't be discharged or discriminated against based on whether you've inquired about, discussed, or disclosed your pay. Read the full policy here.