Instanda is hiring a

Business Analyst

London, United Kingdom

INSTANDA is an insurance software provider, that is challenging the status quo. We have built an exciting software solution which fundamentally changes how companies in the insurance industry can design and deliver products to the market. We work directly with carriers, managing general agents (MGAs), and brokers. Using leading-edge technologies, INSTANDA insurance software is entirely configurable from the ground up. It is not a one-size-fits-all model, which allows our clients to use our software in the way they want to. We have many global clients using INSTANDA who confirm the game-changing benefits of the product; significant speed coupled with time and cost savings for the insurance sector.

Founded in 2012, we spent several years designing and building our platform which is now being used globally by some of the world’s largest insurance companies. Amongst our many achievements, we were recently chosen by Microsoft UK as a disruptive technology that their ventures program sponsored. With just 20 employees in the company in January 2017, INSTANDA now has over 120 employees based in the UK, the US and Australia. We continue to expand globally and look forward to hiring employees to join our team.

Learn more about us at and watch an overview of our business by clicking here.


Reporting to our Head of Solutions, we are looking to hire a smart and technically savvy Business Analyst to join our team based in London. The position is perfect for someone who wants to experience working for a scaling tech company and be instrumental in helping the business thrive.

The year 2020 has been an exciting one for our organisation. We raised a $19.5M USD Series A fundraise and while we work from home because of Covid, our dynamic, high growth nature has not been impacted. Our team has continued growing through Covid and now we are looking for a Business Analyst. This person would be responsible for gathering requirements, documentation, some configuration and client support of the INSTANDA platform. Our clients face technology and resource constraints which mean that new insurance products and/or offerings could take a very long time to launch and be very costly. With INSTANDA however, insurers can build their products, set their distribution networks, test and launch their products in unprecedented timescales – all without writing a single line of code. No prior experience of the INSTANDA platform is required but experience in the insurance industry is needed. This is a customer facing role, the ideal candidate should have an analytical mindset and excellent communication skills, to ensure the smooth delivery of our solution to our clients. We are seeking candidates who are not only self-motivated, they embrace a fast-paced commercial environment and enjoy working with people to create a positive customer experience to increase our client base into 2021.

If this sounds like you, we look forward to reviewing your application!


  • Conduct interviews and workshops with our clients and stakeholders to clarify requirements
  • Effectively capture, understand, define and document functional and non-functional business requirements that gather the clients' key criteria and technical requirements, and align these to our commercial and technical considerations
  • Contribute to client solution design, including approaches to meeting client needs using current INSTANDA capabilities and suggesting and helping to design new client features
  • Partner with our service delivery and engineering teams to support design and sign off potential new functionalities
  • Support the UAT process of the INSTANDA configuration and of new functionalities
  • Take a hands-on approach to troubleshooting
  • Once it’s safe, this role will require travel to client sites in London and the surrounding area with occasional travel to other parts of the UK and overseas


  • 5 + years’ experience as a Business Analyst of which at least 2 years in the insurance industry
  • Experience of the end-to-end software delivery lifecycle
  • Experience working with development teams
  • You will have experience of process and systems analysis and be able to translate technical principles into business objectives
  • We want to understand the depth and breadth of your stakeholder relationship management approach and skills as we need you to consult with our clients and partners on product configuration, development, QA and business and technology integration
  • We need you to be confident in presenting to clients, partner organisations and within INSTANDA and have experience of converting business requirements into configuration, development and technical needs underpinned by commercially viable business outcomes
  • Experience of SaaS or platform technology solutions will be a distinct advantage
  • You’ll have an ability to multi-task and handle competing deadlines in our fast-paced dynamic environment


  • You have the opportunity to be part of one of the world’s best insurtech brands, where you get to make big contributions.
  • We offer 25 days holiday but recognise that some people like more personal time! We offer the option of buying up to 5 additional holiday days per year. We also offer additional days for each year of service up to 30 days.
  • We offer a wellness allowance of 100 GBP per month. We would like our employees to use this towards private medical health, a gym membership, or health and wellness related expenses.
  • We offer an annual bonus based on the performance of YOU, your department, and the performance of our company.
  • One year after joining the company, employees are eligible for share options.
  • Cycle to Work Scheme
  • Pension Scheme
  • Generous Learning & Development Benefits are available for all our employees!
  • Pre-covid, we had a great work from home policy, but now everyone does!
  • And much more!