Coupang is hiring a

Business Analyst(Global Operations Technology)

Seoul, South Korea


Join us to shape the future of eCommerce in South Korea, and Asia!


Coupang is one of the largest and most disruptive standalone e-commerce companies in Korea whose focus on continuous innovation is revolutionizing the way Korean consumers shop. We have attracted over 12 million purchasers who have collectively made over 200 million purchases on our site and generate billions of visits each year. We currently compete within Korea’s $342 billion retail market, of which e-commerce comprises $~$60 billion and is expected to grow at a CAGR of 15-20% hitting $130bn by 2020.

Coupang’s Business Analysts provide insights across multiple business domains.  Business analysts are deeply involved in the decision making process and drive business success by championing data analytics throughout the organization. Every project at Coupang starts with your strong ownership, concrete analysis and actionable business insights. Join us to unlock the future of Coupang’s strategic initiatives.


Global Operation Technology:

Have you ever wondered what happens after you place an order in eCommerce? Global Operation Technology are the team that enables each order to be delivered to the customer without a delay.  We develop systems and services that take the customer's orders and decide which warehouse to send the orders, how to best to put them into a single or multiple boxes, what routes should the packages take, and how to show these statuses to the customer.  On daily base, we deal with a leading edge software technologies to calculate the promise delivery date of an order using the inventory location (origin) and a customer location (destination), to build algorithms to predict and forecast the daily max capacity of warehouses, sortation centers, and delivery truck for operation and planning, to forecast next inbound order volumes and locations, and to maximize customer experience through simplified real time tracking information and notification.  We are the teams that build the system which controls the whole operations of Coupang including the system for Coupang Man.  Come join the team and, together, we can build the system that propels Coupang's tomorrow.

CS and C-returns Systems:

We are the heart of Coupang. We relentlessly advocate for customers by hearing customer's voice and distributing to the entire company by Andon mechanism. Proactive Customer Service is a game changer in E-commerce. We are not only solving customer's problems, but also proactively forecasting future events to prevent the post-purchasing issues at the first place. We achieve our missions by working backward from customer's contacts and voices. You will enjoy solving tough problems by the cutting edge technology and make history with company's growth.

Transportation System:

In Transportation System, we are working on typical CS optimization problems, such as "Traveling Salesman Problem" (TSP). If you have 7 places to visit, you have 360 different paths to consider.  If you have 14 places to visit, you have 3,113,510,400 possible paths. As the number of places to visit become 80, the possible path becomes more than 40 times the number of atoms in the whole universe, not earth!  We also work with systems that provide a real time tracking for the customer packages, manage and control integration with 3rd party hardware and software, forecast and predict the package volumes for each of the path, and collect and analyze big data for further optimization.  We love solving hard problems, continuously improving ourselves and having fun while doing it.

Supply Chain Management (SCM) Systems:

SCM Systems helps Coupang manage inventory for all items sold and fulfilled by Coupang. We own systems that forecast customer demand, automate the inventory buying and replenishment process, create and manage purchase orders, gather and surface information about our suppliers, and integrate inventory-related information with accounting and settlement systems. Our systems need to scale with the growth of Coupang's retail business, and our goal is to leverage technology to build an automated and efficient supply chain that is a core part of driving innovation and value for our customers.



  • Understand the various operations across CS and C-returns
  • Develop meaningful metrics in collaboration with multiples teams, business stakeholders and senior management.
  • Provide Root Cause Analysis across various business domains and drive measureable improvement of key business initiatives
  • Work with various analytics teams to get access to relevant data based on business stakeholders’ needs, and proactively seek out opportunities to automate routine analysis to drive decision-making efficiency.
  • Build automated reports using Business Intelligence tools to visualize data and effectively provide insights to business stakeholders.



  • At least 2 years of experience with advanced skill in using SQL is a must.
  • Intermediate to advanced skills in using Excel and Access is preferred.
  • Ability to understand multiple retail business models and their technical implementation.
  • Ability to prioritize work in a complex, fast-paced environment.
  • Ability to work with ambiguous problems.
  • Strong analytical skills, excellent communication and stakeholder relationship management skills.
  • Bachelor's degree majored in finance, technical, business, analytical or related majors (mathematics, computer science, engineering, statistics, economics etc.)
  • Preferred relevant working experience in Retail/e-commerce/marketing.
  • Fluent in Korean language



  • Exposure to software development process.
  • Must be detail-oriented and have aptitude for solving unstructured problems. The role will require the ability to extract data from various sources and to design/construct/execute complex analyses to derive business solutions.
  • Strong oral, written and presentation skills combined with the ability to lead group discussions and explaining complex solutions. Must communicate clearly in text - key deliverables will take the form of multi-page narratives.
  • Ability to be adaptable and flexible in responding to deadlines and workflow fluctuations.


Job Detail

  • Location: Seoul, Korea





[이력서 제출시 유의사항]

글로벌 기업  쿠팡에서는 채용시 지원자의 역량에 집중하며모든 과정에 후보자의 역량과는 무관한 어떠한 편견도 개입되지 않도록 노력하고 있습니다. 공정한 평가를 위해 서류접수부터 지원자의 자격요건과 직접 관련이 없는 정보들을 요구하지 않습니다.

이력서에 다음과 같은 정보가 포함되지 않도록 유의해주시기 바랍니다. 

  • 생년월일(나이)
  • 사진
  • 국적/주소
  • 성별
  • 키/몸무게
  • 혈액형
  • 혼인여부
  • 가족사항 (직업, 동거 여부 등)
  • 거주 형태
  • 소득/연봉
  • 병역관련 정보
  • 어학시험 성적

위와 같은 정보가 포함됐을 시 담당자가 수정을 요청할 수 있습니다. 불편사항과 문의사항에 대한 연락 부탁 드립니다.

담당자 : 진규언 (02-6150-5386 / [email protected])




<개인정보 수집 및 이용에 관한 동의 안내>

포워드 벤처스 (이하 “쿠팡”이라 함)은 개인정보 보호법, 정보통신망 이용 촉진 및 정보보호 등에 관한 법률 등

관련 법령상의 개인정보보호 규정을 준수하며, 지원들의 개인정보의 보호에 최선을 다하고 있습니다.


1. 개인정보의 수집 및 이용 목적

채용전형의 진행, 자격요건의 확인, 진행단계별 결과, 채용관련 정보 안내


2. 수집하는 개인정보의 항목

성명, 연락처(이메일, 휴대폰번호), 경력사항 등 입사지원시 제공한 정보 일체

※ 지원이 자유양식으로 이뤄지므로 그 내용에 따라 수집항목이 다를 수 있습니다.


3. 개인정보의 보유 및 이용기간

입사지원자의 개인정보는 회사의 인재풀에 저장되어 채용이 필요한 경우 해당 인재풀에서 상시채용을 위하여

2년간 보유∙이용됩니다. 다만, 입사지원자가 개인정보의 삭제를 요청하는 경우 지체 없이 이를 삭제합니다.


4. 동의를 거부할 권리 및 동의 거부에 따른 불이익

지원자는 위의 내용에 대해서 동의를 하지 않을 권리가 있습니다. 다만, 지원서를 통해 받는 정보를 제공받지

못할 경우 회사는 공정한 선발 전형을 진행할 수 없음을 안내 드립니다. 또한 개인정보 제공에 동의하지 않을

경우 채용 전형이 제한될 수 있음을 알려드립니다.


본인은 [개인정보 수집 및 이용에 관한 동의]를 잘 읽어 보았으며, 최종 입사 지원을 할 경우 위 내용에 동의하는

것으로 인정합니다.

<Guidance on Consent to the Collection and Use of Personal Information>

Forward Ventures, Co., Ltd. (hereinafter, referred to as “company”) is in compliance with the provisions of privacy protection under the relevant laws and regulations, such as the Personal Information Protection Act, the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc., and it is dedicated to protecting personal information of its job applicants. 

1. Purpose of collecting and using personal information
to proceed with recruitment process; to assess applicant’s qualifications; to notify results at every step of the recruitment process; and to provide applicants with information about recruitment

2. Types of personal information to be collected
All information provided to the company upon applying for a job in the company, including name, contact information (e-mail, mobile phone), professional history, etc.

※ As job applications are in free forms, the personal information collected may differ depending on individual applications.

3. Period for retention and use of personal information
Personal information of applicants will be stored in the talent pool of the company and may be used for the next 2 years for non-periodic recruitment. However, the company will destroy the collected personal information without delay upon request of an applicant.

4. Refusal to consent to the collection and use of personal information and disadvantage that might result from such refusal
Applicants have the rights not to consent to the above terms and conditions. However, it’s important to note that the company cannot guarantee an unbiased recruitment process if it is not provided with necessary information through job applications. In addition, please note that if you do not consent to our collection and use of personal information, your participation in the recruitment process may be restricted.


You have carefully read the above [Consent to the Collection and Use of Personal Information]. By applying for a job at the company, it will be deemed that you have agreed to the terms and conditions above.


 *Greenhouse 개인정보 처리 방침  :