Slack is hiring a

Business Intelligence Analyst, Sales Analytics (Customer Success)

Remote

Slack - Business Intelligence Analyst, Sales Analytics (Customer Success)

Slack is looking for a Senior BI Analyst to join our Sales Analytics Team to help drive success of Slack’s Customer Success organization by empowering the team to make data-informed decisions. The best candidate loves to help others, empathize with non-technical business partners, think like a product-manager, and tell beautiful visual stories with data! This person will take a design thinking approach to deliver dashboards, bots, and other analytics solutions that make it easy for Customer Success Leadership to use data at scale. They will be collaborating with Data Engineering and other multi-functional partners to build scalable solutions for the business, and this person is passionate about having a huge impact on a growing team. If you love to solve data problems and tell analytics driven stories, come join us!

Slack has a positive, diverse, and supportive culture—we look for people who are curious, inventive, and work to be a little better every single day. In our work together we aim to be smart, humble, hardworking and, above all, collaborative. If this sounds like a good fit for you, why not say hello?

Responsibilities:

    • Collaborate with Customer Success Leadership, Management, and Operations to understand how BI solutions can accelerate our CS motions.
    • Design and build a BI ecosystem that enables CS Partners to self-serve the data they need at scale; including dashboards, custom Slack integrations, recurring reports and more.
    • Educate non-technical business users on how to effectively tell Slack's story with data.
    • Service ad-hoc analytics requests from customers and value driven reporting requests from Sales reps for customer accounts.
    • Establish processes and standards that encourage trust with data and provide consistent metrics across the organization.

Requirements:

  • Proven track record in an Analytics or BI role supporting the Sales or Customer Success function.
  • 3+ Years’ experience with modern analytics tools such as Looker, Tableau, Clik, etc. Experience with advanced Looker development is a plus.
  • Experience of working with Data Engineering and Integrations.
  • Knowledge of Sales and CRM tools like Salesforce, Gainsight, Xactly etc.
  • Bachelor’s Degree in Business Analytics, Information Systems or related area.

Skills:

  • Ability to learn technology quickly through instruction and self-training
  • Proficiency in one or many analytics languages like SQL/python/R etc.
  • Strong verbal and written communication skills.
  • Project management skills; ability to tackle multiple projects and initiatives at a time.
  • Tight-knit collaboration skills and results-driven mentality.
  • Design thinking concepts or other visualization concepts that drive story-telling.

About Slack:

Slack is the collaboration hub of choice for companies of all sizes, all across the world. By using Slack, they ensure that the right people are always in the loop, that key information is always at their fingertips, and new team members can get up to speed easily. With Slack, teams are better connected.

Launched in February 2014, Slack is the fastest growing business application ever and is used by thousands of teams and millions of users every day. We currently have nine offices worldwide, in San Francisco, Vancouver, Dublin, Melbourne, New York, London, Tokyo, Toronto and Denver.

Ensuring a diverse and inclusive workplace where we learn from each other is core to Slack's values. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Come do the best work of your life here at Slack!


Slack is registered as an employer in many, but not all, states. If you are not located in or able to work from a state where Slack is registered, you will not be eligible for employment.Visa sponsorship may not be available in certain remote locations.

Visa sponsorship is not available for candidates living outside the country of this position.