SmartBear is hiring a

Business Operations Analyst

Somerville, United States


At SmartBear, we deliver the complete visibility developers need to make each release better than the last. Our award-winning and industry favorite tools are trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including world-renowned innovators like Adobe, JetBlue, FedEx, and Microsoft. 


About the role:

 We are looking for a Business Operations Analyst, who will join our newly formed Business Operations Team that is responsible for analytics and reporting for our People & Culture (P&C) and R&D departments. Reporting to the Director of Strategic Operations & Business Analytics, this highly visible role will have periodic meetings with top leadership in P&C, Product, and Engineering teams to provide operational insights from a data-driven perspective. An ideal candidate is analytical, driven, self-motivated and passionate about using data to tell a story. This is a hybrid role that requires weekly travel to the Somerville, MA headquarters.



  • Build and help to standardize key reporting metrics (& dashboards) for strategic analysis within SmartBear’s P&C, Product, and Engineering departments, including but not limited to
    • Talent Acquisition Operations
    • Product / Feature releases (pre & post release)
    • Engineering productivity / capacity
  • Support department leaders during annual planning process
  • Define weekly, monthly, and quarterly objectives for various teams within P&C, Product, and Engineering and create standardized reporting processes for their measurement
  • Build process documentation and help to automate administrative process tasks for teams within P&C, Product, and Engineering
  • Enhance talent acquisition team & engineering team productivity by enabling the team to work smarter by simplifying processes and evaluating new tools
  • Work with BI Developer team member to build new dashboards or adjust existing dashboards to meet new/additional requirements from key stakeholders
  • Assist in strategic initiatives involving cross-functional roles and build presentations that tell compelling stories through data
  • Working daily with software including but not limited to Pendo, Greenhouse, Bamboo, Salesforce, and Tableau


  • Minimum of 2+ years of analytics and operations experience
  • Strong excel skills
  • Demonstrative executive presence and ability to influence at all levels of the organization
  • Self-starter with ability to function independently and in a timely manner
  • Strong analytical skills and problem-solving skills
  • Strong verbal and written communication skills
  • Ability to manage your own workload and adjust priorities to work efficiently and meet deadlines
  • Experience working in a SaaS company is a plus
  • Experience working with SQL or Python is a plus
  • Experience in analytics involving hiring, employee retention, engineering productivity, and product user behaviors is a plus


Why you should join the SmartBear crew

  • You can grow your career at every level.
  • We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.
  • We love celebrating our SmartBears; we even encourage our crew to take their birthdays off
  • We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person. 
  • We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes. 


Did you know

  • Our main goal at SmartBear is to make our technology-driven world a better place.
  • SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.
  • SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclow, Poland and Bangalore, India.

We’ve won major industry (product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and BuiltIn Best Places to Work


SmartBear is an equal employment opportunity employer and encourages success based on our individual merits and abilities without regard to race, color, religion, gender, national origin, ancestry, mental or physical disability, marital status, military or veteran status, citizenship status, age, sexual orientation, gender identity or expression, genetic information, medical condition, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other legally protected status.



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