ZOZI is hiring a

Business Operations

San Francisco, United States

The Business Operations team serves as the cross-functional partner to ZOZI’s leadership team and business unit leads.  This function is central to the company’s discipline around data-driven decision making and integral to driving how ZOZI markets, sells and prioritizes company-wide initiatives.  

Key roles and responsibilities are the governance and timely reporting of key performance metrics, analytical horsepower to turn raw data into actionable insight, and providing overall visibility and alignment across all business units and functions.


The Role:

As ZOZI’s first Business Operations team member, you’ll report to and work closely with the Chief Operating Officer in guiding ZOZI’s go-to-market efforts and prioritization of key projects to ensure we meet our business goals. Internally, you will manage performance towards KPI targets and provide thought leadership on how to improve our operations. To succeed in this role, you must have strong leadership, communications and relationships skills as well as strong problem solving and analytical skills. You’ll help us streamline our operations, segment and understand our customer base and  identify and model new directions for growth. You’ll bring a passion for technology, education and data, an insatiable curiosity, and the willingness to roll up your sleeves and get the evidence you need to make compelling arguments. You will have significant autonomy, so we’re looking for a player-coach who has “been there done that”, working cross-functionally at all levels of ZOZI.


What you’ll do:

Understand the Business and its Drivers

  • Develop a thorough and three-dimensional understanding of the business operations to include business unit drivers, key stakeholders and individual roles and the interoperability between all departments and teams.


Strategic Planning and Analysis

  • Partner with key stakeholders by leading or project managing strategic projects that derive business insight and intelligence from internal/external data.
  • Partner with analysts and subject matter experts to define and drive analyses aimed at developing a deep and holistic understanding of product performance, growth drivers, and trends.
  • Leverage analytical insights to drive organizational decision-making and strategy.
  • Identify opportunities to gain operational efficiencies & develop an organizational roadmap to implement processes at scale.
  • Identify and communicate risks to hitting goals and recommend optimizations.


Business Systems and Data Infrastructure

  • Own the centralized systems and data “pipes” throughout the business.
  • Work closely with data engineers, analysts, finance and business heads, assess current business systems and processes and distill into systematic, unified and scalable process flows.  
  • Perpetually refine operational systems and data architecture to stay ahead of the company’s needs.


Reporting and KPIs

  • In close partnership with Finance, own the tracking, refinement and reporting of key business metrics and develop a cadence and structure in our ability to report and explain the business.
  • Create, manage and automate operational reports and dashboards to monitor the performance of the company.


Who we are looking for:

  • BA/BS/Masters in Economics, Business, Engineering, Finance or other quantitative focus
  • 6+ years’ experience in high-impact, analytical roles in sales/business operations, finance, and/or management consulting. Experience in business development and/or fast paced technology company a strong plus.
  • A strategic thinker with excellent business judgment and strong product sense
  • Deep experience analyzing data and the ability to use data to drive insights and decision-making
  • Ability to execute research projects, and generate practical results and recommendations
  • Expert knowledge of Excel and proficiency in Salesforce
  • High-energy, team player: works collaboratively and effectively across a diverse set of functions, backgrounds, and working styles.
  • Proactive and relentless: Independently capable of seeking information, solving conceptual problems, corralling resources, and delivering results in challenging situations.
  • Highly Innovative problem solver: possessing strong interpersonal, multi-tasking, organizational, and project planning skills, and demonstrating ability to meet aggressive deadlines.
  • Experience defining analytical projects and using data to drive insights and decision-making
  • Excellent verbal and written communication skills. Ability to deal with complex problems and present recommendations and findings  in a clear, concise format.
  • Genuine passion for technology, data-driven mindset, and/or entrepreneurship.
  • Quick and scrappy learner who adapts well to a fast-moving environment and gets things done, combines creativity, problem-solving skills, and a can-do attitude to overcome any obstacle
  • Bonus points for: SQL, R, Python or other programming languages; experience querying large, complex data sets to understand at a granular level what’s happening in the business


About Us:

ZOZI’s mission is to provide best in class online booking software for activity businesses and inspire people to experience the world. We’ve been named one of the "Top 100 Brilliant Companies" by Entrepreneur Magazine, “America’s Most Promising Companies” by Forbes, and "Top 50 Best Places to Work" by Outside Magazine for five years in a row.

For tour, activity and event businesses, ZOZI Advance® is the fastest growing online reservation, payment and customer management software used by thousands of businesses across nearly 90 countries.  For people who crave new experiences, ZOZI.com helps them discover and book thousands of activities and travel getaways, and find inspiring articles by ZOZI Gurus® and experts – 100% satisfaction guaranteed.

5 million people have used ZOZI to discover and book things to do around the globe, purchasing nearly half a billion dollars in activities.

Our company culture is built on passionate people - we value our team above all else and strive to have every person thrilled to build this company together. The team is highly incentivized to do well, and we’re heavily invested in the future of each person. We realize that talented people have options, and those who choose ZOZI mean a great deal to us. We want you to grow professionally, have a lot of fun and be surrounded by the best.

We offer great perks like a 401K, 100% company paid health benefits, professional development budget and more. We also have a “flex vacation” policy, which means there’s no formal number of days off per year - you take time when you need it. We also offer free ZOZI experiences, a company paid iPhone, sabbatical time, gym memberships, and a bike-equipped office at the end of the Embarcadero in San Francisco.

We've attracted some of the best investors, partners, and awards thanks to the dedication of our immensely talented team. If you like the idea of building a company that helps people create life memories, join us!

Get Out There™ at www.zozi.com/advance and www.zozi.com.