The Business Operations team serves as the cross-functional partner to ZOZI’s leadership team and business unit leads. This function is central to the company’s discipline around data-driven decision making and integral to driving how ZOZI markets, sells and prioritizes company-wide initiatives.
Key roles and responsibilities are the governance and timely reporting of key performance metrics, analytical horsepower to turn raw data into actionable insight, and providing overall visibility and alignment across all business units and functions.
As ZOZI’s first Business Operations team member, you’ll report to and work closely with the Chief Operating Officer in guiding ZOZI’s go-to-market efforts and prioritization of key projects to ensure we meet our business goals. Internally, you will manage performance towards KPI targets and provide thought leadership on how to improve our operations. To succeed in this role, you must have strong leadership, communications and relationships skills as well as strong problem solving and analytical skills. You’ll help us streamline our operations, segment and understand our customer base and identify and model new directions for growth. You’ll bring a passion for technology, education and data, an insatiable curiosity, and the willingness to roll up your sleeves and get the evidence you need to make compelling arguments. You will have significant autonomy, so we’re looking for a player-coach who has “been there done that”, working cross-functionally at all levels of ZOZI.
What you’ll do:
Understand the Business and its Drivers
Strategic Planning and Analysis
Business Systems and Data Infrastructure
Reporting and KPIs
Who we are looking for:
ZOZI’s mission is to provide best in class online booking software for activity businesses and inspire people to experience the world. We’ve been named one of the "Top 100 Brilliant Companies" by Entrepreneur Magazine, “America’s Most Promising Companies” by Forbes, and "Top 50 Best Places to Work" by Outside Magazine for five years in a row.
For tour, activity and event businesses, ZOZI Advance® is the fastest growing online reservation, payment and customer management software used by thousands of businesses across nearly 90 countries. For people who crave new experiences, ZOZI.com helps them discover and book thousands of activities and travel getaways, and find inspiring articles by ZOZI Gurus® and experts – 100% satisfaction guaranteed.
5 million people have used ZOZI to discover and book things to do around the globe, purchasing nearly half a billion dollars in activities.
Our company culture is built on passionate people - we value our team above all else and strive to have every person thrilled to build this company together. The team is highly incentivized to do well, and we’re heavily invested in the future of each person. We realize that talented people have options, and those who choose ZOZI mean a great deal to us. We want you to grow professionally, have a lot of fun and be surrounded by the best.
We offer great perks like a 401K, 100% company paid health benefits, professional development budget and more. We also have a “flex vacation” policy, which means there’s no formal number of days off per year - you take time when you need it. We also offer free ZOZI experiences, a company paid iPhone, sabbatical time, gym memberships, and a bike-equipped office at the end of the Embarcadero in San Francisco.
We've attracted some of the best investors, partners, and awards thanks to the dedication of our immensely talented team. If you like the idea of building a company that helps people create life memories, join us!
This job has been filled or removed by ZOZI.
You can leave your email address and we will send you an email when there is a new Business Operations job post.✕