Twilio is hiring a

Business System Analyst

Remote

See yourself at Twilio

Join the team as our next Associate Application Engineer, Billing & I2C

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to join our financial systems enablement Enterprise systems development team to design, configure, develop and test Zuora billing to support the requirements of  the Finance, quote, Billing, AR, Revenue, Collections & Accounting teams. The ideal candidate should be a self-starter, have a solid analytical mindset, excellent interpersonal communications, diligent time management skills, be team-oriented and have a strong work ethic.  Lastly you work well under pressure to meet ongoing and overlapping deadlines within short time constraints. 

This role is expected to be having strong knowledge in Zuora Billing, Subscriptions, product and pricing config, Cash application, Revenue and collection processes integrated with multiple upstream usage system and downstream systems. Able to understand and manage Twilio’s entire I2C landscape in partnership with the Global Accounting and billing teams to drive automations and innovation. You will gather requirements, design, configure, develop and test the I2C processes in Zuora billing. 

Responsibilities

In this role, you’ll:

  • Design and develop platform/product extensions, as per Zuora SAAS delivery methodology, that meets the additional functionality specified by the Business team.
  • Learn the skills required to translate business problems into technical solutions as per Zuora product roadmap.
  • Provide support to the business team with the adoption approach around CPQ, QTC process
  • Design, document, develop, configure, test, deliver and automate in areas of Q2C in various applications like Zuora, Subscription, billing, Revenue, Cash App, external collection systems.
  • Ability to perform checks and monitoring the critical processes in production instances and proactively identify the issues and fix them
  • Manage KLO operations and stakeholders support with daily activities, Financial close, reconciliations etc
  • Partner with process owners to define and benchmark operational KPI and to automate the delivery of KPI dashboards.
  • Ability to develop and deliver cost effective workflows per business requirements - to create journals, invoke SaaS APIs, to upload monthly usage billing, create reports for critical month end processes
  • Ability to use developer tools and events for performing data loads and amendments
  • Ability to configure and develop payment integrations to invoke APIs and create payments
  • Proficient in process and solution engineering, managing and delivering cross functional multiple projects and integrations with advanced presentation skills and authoritative communications
  • Manage KLO, upgrades, stories in sprint delivery
  • Develops and executes system conversion and implementations. 
  • Lead cross-functional requirement sessions to elicit, document and analyze business requirements and functional specifications. Includes identifying unspoken or conflicting requirements and challenging the norm.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

  • Fresh grad with good knowledge on Zuora Billing, Cash App, Revenue and Collection processes.
  • Strong knowledge of Customer master data management, Product and pricing configuration and integrations with multiple external systems for creating the data in Zuora billing.
  • Must have knowledge on development of integrations around Zuora with Salesforce, Zuora APIs, Payment Gateways, and Avalara.
  • Hands-on Zuora workflow experience is required to develop new workflows and enhance the existing ones.
  • Knowledge on developing and executing system conversion and implementations. 
  • Good understanding of the Zuora platform, Zuora Admin, Zuora objects, and APIs.
  • Good understanding of Customer aging, AR to GL reconciliation and month end processes
  • Should have a good knowledge of change management, Agile methodologies.
  • B.Tech or an MBA graduate.
  • Willing to work in EMEA Shift (1 PM to 10 PM IST or 2 PM to 11 PM IST)

Desired:

  • Zuora Billing certification. 

Location 

This role will be remote, and based in India.

Approximately None.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.

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