EMW, Inc. is hiring a

C002517 Senior Technician (User Support) (NS) - TUE 6 Dec

Braine-l'Alleud, Belgium

Deadline Date: Tuesday 6 December 2022

Requirement: Senior Technician (User Support)

Location: Braine L'Alleud, BE

Full time on-site: Yes

NATO Grade: G10/57

Total Scope of the request (hours): 836

Required Start Date: 1 February 2023

End Contract Date: 31 December 2023

Required Security Clearance: NATO SECRET

Duties & Role:

Under the direction of the Service Delivery Manager/Section Head the incumbent will perform duties such as the following:

  • Support the effectiveness and efficiency of Assigned IT Services in the area of responsibility (Workspace Service area), such as Managed Devices, Print/Scan, Business network throughout the service lifecycle, participating to each function as well as coordination and communication between support and service provider
  • Perform implementation and maintenance of authorised software changes, related to assigned applications and the integration/tailoring of vendor supplied components, following established procedures for quality, configuration control, testing, documentation and security
  • Provide and coordinate expeditious Level 2/3 support services (including technical help desk and emergency on-site assistance) to ensure assigned services remain operational
  • Actively participate and support Continuous Service Improvement (CSI) for assigned services
  • Perform other support duties as may be required


Skill, Knowledge & Experience:

  • The candidate must have a currently active NATO SECRET security clearance
  • Excellent troubleshooting skills in LAN/WAN and client/server environments
  • Knowledge of tools and technology related to end-user devices (i.e. MS Office, email client, computer drivers)
  • Working knowledge of directory services such as Active Directory
  • Working knowledge in configuring Client devices via Active Directory GPO
  • Sound knowledge of TCP/IP based networks and related protocols
  • Deep experience on Windows Powershell scripting and Windows Scripting Host
  • Good understanding of LAN security, Internet security and user device protection mechanisms (such as anti-virus and endpoint encryption solutions)
  • Detailed knowledge of Virtualisation Client Solutions (VMWare VSphere)
  • At least five years of experience in managing and Administering User's client devices (e.g. Desktops, Workstations, Thin/Zero Clients, Laptops)
  • Good experience in Client Deployment solution, such as Microsoft System Center Configuration Manager (SCCM) or Microsoft Deployment Toolkit (MDT)
  • Proven experience in application packaging solutions for virtualized a non-virtualized environment
  • Experience in Incident and Request Fulfilment Management
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