Capital Collections Specialist I at Toast

Remote

Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy.

Toast Capital is a wholly-owned subsidiary of Toast, Inc. that offers Toast restaurant customers access to fast and flexible funding for any business need. The Toast Capital team is seeking a highly-motivated Toast Capital Collections Specialist I who will play an active role in working to recover outstanding balances of Toast Capital Loans. In this role, you will be an ambassador of the Toast Capital brand and proliferate Toast Capital’s goal to empower restaurants financially to thrive and do what they love. This individual’s efforts will have a significant impact on the long-term success of a rapidly growing product for Toast.

About this roll* (Responsibilities)

Manage delinquent accounts across different lending products
Communicate with customers to negotiate payoffs and payment plans for outstanding balances on their account
Work cross functionally with billing, accounting, and operational risk teams
Address customer questions, concerns, and inquiries related to outstanding transactions
Track and report portfolio performance metrics
Assist with process improvement initiatives for Toast Capital Collections

Do you have the right ingredients*? (Requirements)

1-2 years of relevant collections experience in the lending field
Ability to work under pressure and strong attention to detail
Ability to follow process and procedure throughout complex customer interactions.
Highly organized, self-motivated, flexible, and adaptable
Strong written and verbal communication skills
Ability to navigate complex customer problems while ensuring conversations are compliant with Toast Capitals program requirements

Special Sauce* (Nice to Haves)

Familiarity with Salesforce and Excel
SQL is a plus

Our Spread* of Total Rewards:

Flexible paid time off
Sabbatical opportunity after five years
Professional development reimbursement program
Commitment to employee wellbeing through resources such as a quarterly wellness stipend and mental health benefits
Parental leave
Various peer and company recognition programs
401(k) and matching
Core health and welfare benefits including medical, dental, & vision coverage
Employee stock purchase plan
Subsidized backup childcare

*We love a great bread/food pun

#LI-DNI

#LI-REMOTE

Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits.

Pay Range

$46,000—$74,000 USD

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

Toast is hiring a

Capital Collections Specialist I

This job is no longer available