Card Operations Intern (Lagos Sorting Team)

Kuda is a fintech company on a mission to make financial services accessible, affordable and rewarding for every African on the planet.

We’re a tribe of passionate and diverse people who dreamed of building an inclusive money app that Africans would love so it’s only right that we ended up with the name ‘Kuda’ which means ‘love’ in Shona, a language spoken in the southern part of Africa.

We’re giving Africans around the world a better alternative to traditional finance by delivering free money transfers, smart budgeting and instant access to credit through digital devices.

We’ve raised over $90 million from some of the world's most respected institutional investors, and we’re rolling out our game-changing services globally from our offices in Nigeria, South Africa, and the UK.

About the Role

We are looking for Card Operations Interns who will be responsible for preparing, sorting, and dispatching cards to our customer’s through our delivery partners.

What you’ll be doing (Roles & Responsibilities)

• Receive card boxes from Secure ID
• Count the number of cards received and compare it with the data quantity(Ability to reconcile stocks or items).
• Each intern picks the states assigned to them and confirms using the name, address, and phone number, sorting according to regions.
• After confirmation, package the cards together and prepare them for the delivery partner
• Resolving customer complaints, and escalating issues, ensure resolution before closing conversations
• Tracking the status of cards delivered, yet to be delivered or in transit
• Communicate delivery issues with delivery partners

Requirements

• 1+ year of relevant experience
• Good verbal and written communication skills
• Computer literacy
• Proficiency in the use of Google sheets or Microsoft excel
• Attention to detail.
• Ability to come up with innovative ideas
• Applicants must have NYSC certificate
• Applicants must between the ages of 18 to 25

Benefits

Why join Kuda?

At Kuda, our people are the heart of our business, so we prioritize their welfare. We offer a wide range of competitive benefits in areas including but not limited to:

• Pension
• Competitive annual leave plus bank holidays
• Group life insurance
• Health insurance
• L&D training