Twilio is hiring a

Carrier Operations Route Analyst

Twilio is seeking a routing analyst to perform tactical routing operations.

About the job:

  • Manage the daily backlog of rate and coverage changes.
  • You will work with your counterparts at Twilio’s partners on quality and rate issues.
  • Analyze carrier invoices and ensure they are accurate in conjuction with our Finance team.
  • You will work with software engineers to create the tools necessary to automate and streamline our processes.
  • You will monitor the market for price fluctuations and trend global prices for cost patterns.


  • Maintain the global routing tables for Voice & SMS.
  • Work closely with your colleagues in the Super Network team to ensure quality and cost metrics are being met.
  • Research changes to International & Domestic rate codes and dialing plan changes.
  • Manage the daily backlog of rate and coverage changes.
  • Take on routing improvement projects to streamline routing and cost savings.
  • Analyze existing revenue/margin SMS & Voice costs.
  • You will create and maintain detailed routing reports
  • Twilio’s culture is highly collaborative and team-driven. You will be a member of a passionate, smart team that works together to ensure Twilio’s customers phone calls and messages always get connected at the highest quality.


  • You have experience with telecom carrier rate decks, disputes, etc.
  • You're a process-savvy “people” person who learns fast and thinks on your feet.
  • Your colleagues believe in your commitment to building a culture of continuous operational improvements.
  • You're thorough, organized, and process-oriented to the extreme. You’re an expert at prioritizing and executing multiple projects simultaneously.
  • You hit the ground running. You quickly learn and master every aspect of complicated systems.
  • You have experience working on high-end products and services and know how to reduce the stress of Customers regarding their high-dollar, business-critical investments.
  • Your modus operandi is making metrics-driven decisions.
  • You understand telecom quality metrics.
  • Understand the nuances of routing to maximize quality and cost.
  • You can craft your own queries in SQL.
  • You are an expert in MS Excel.

Bonus points:

  • You are passionate about different types of quality metrics.
  • You’ve created your own quality metrics.
  • You are familiar with industry standard routing tools.
  • You have the ability to work independently.

About us:

Twilio makes communications easy and powerful. With Twilio's platform, businesses can make communications relevant and contextual by embedding real-time communication and authentication capabilities directly into their software applications. Twilio gives businesses the ability to innovate, prototype, create, and connect with their customers at the right time and in the right way. Founded in 2008, Twilio is a public company based in San Francisco, California with other offices around the world.

Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status and operate in compliance with the San Francisco Fair Chance Ordinance. #LI-POST