TheFork, a TripAdvisor® Company is the leading online restaurants reservation platform in Europe, Australia and Latin America, with a network of more than 80,000 restaurants worldwide, more than 30.5 million monthly visits and present in 22+ countries around the globe.
TheFork connects restaurants and diners.
Through TheFork (website and application), as well as through TripAdvisor, users can easily select a restaurant according to preference criteria (such as the localisation, type of cuisine, restaurant type and average price), consult user reviews, check real-time availability and instantly book online.
From the restaurants’ side, TheFork provides them with a software solution, TheFork Manager, which enables restaurants to optimize reservations management, streamline operations and ultimately improve service and revenues.
TheFork team aims to inspire and enable people to confidently discover, experience and share food. We operate under a shared set of values that define how we do business and how we interact with our colleagues, our partners, our customers and our food community. We strongly believe that building a diverse workforce of people from all walks of life helps us have a richer, more vibrant, more successful workplace.
We are looking for Cash Collection Team Leader passionate about the restaurant industry to join our team based in Barcelona. Reporting to the Cash Collection Manager, you will guide your team for call campaigns and the recovery of bad debts on a portfolio for the United Kingdom, Netherlands, and Nordics, in outgoing and incoming calls.
What you will do:
As a Cash Collection Team Leader, you main role will be to manage and improve our Cash Collection activities in all the countries where TheFork is present in order to positively impact the debt of the company.
Your team will start their action after the first bills become due and until the end of the process (receipt or transfer to a collection agency). Your responsibilities will include:
Maximize cash collection:
Manage and develop your team:
Manage internal stakeholders:
Who you are:
What can we Offer