Catalog Manager
The Job
The Catalog Management (CM) team is considered the “central resource of rewards” for internal teams and external clients at Tango Card. They help develop and manage our Rewards Catalog, which is a product used by millions of people and computer programs a year! This team ensures that reward content is onboarded effectively and is maintained and updated on a regular basis.
Our ideal CM Specialist is self-motivated, organized, and team-oriented in their day-to-day operations. They will work closely with their team and the Catalog Manager to ensure our catalog is accurate and working well for all users – including customers, recipients, and internal Tango Card employees. This role requires high levels of communication across Tango Card team members, merchants, and supply partners - so we are searching for professional, proactive, and effective communicators.
Please note: this is an associate/mid-level role
Reports To: Manager, Category Management
As Catalog Management Specialist at Tango Card, you will:
- Onboard new brands across multiple markets and suppliers, which includes ensuring setup is done accurately and within SLAs.
- Maintain an accurate and up-to-date repository of information for all rewards within the Tango Card catalog to be used by both internal teams and clients.
- Identify and implement opportunities for catalog updates and enhancements.
- Support Business Development, Customer Success, and Marketing teams with customer issues, questions, and representation.
- Coordinate on a recurring basis with Partnerships, Supply Chain, and Development teams on roadblocks, projects, and improvements.
- Identify and provide feedback on areas of team improvement. Especially in terms of resources, processes, and best practices.
- Provide top-tier support to internal teams, key customers, and partners with individual/unique brand requests. Eventually this human should feel comfortable navigating these requests with little to no supervision.
To be effective in our Catalog Management Specialist role, you must have:
- Experience in a dynamic (bonus if remote) work environment, involving changing priorities and tight deadlines.
- Strong attention to detail and proofing skills.
- An efficient and organized approach at work, allowing you to handle multiple projects/deadlines at one time.
- The ability to spot and make decisions that benefit Tango Card, our customers, and our partners.
- The ability to build relationships (internally and externally) and to work collaboratively with others. This includes strong verbal and written communication.
- 2+ years of technology industry experience, with an operational focus.
- Skilled in computer applications and tools, including Microsoft Office applications.
Our ideal Catalog Management Specialist at Tango Card will have most of the following skills and experience:
- A bachelor’s degree in business, marketing, communications, or related field preferred, or equivalent combination of education, training and experience.
- Experience in Restful APIs, NetSuite, and Project Management software a plus.
- Experience publishing, blogging, or other content authoring for an external audience.
Please note: visa sponsorship is not available for this position.
#BI-Remote #LI-remote
Salary: The targeted pay range for this position is between $60,000 to $65,000 Please note that the actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, and experience. Certain positions are eligible for additional forms of compensation such as bonus.
What You'll Get From Us
- Competitive compensation package (money isn’t everything, but it helps)
- Medical, dental, and vision benefits (100% employer paid premium)
- Flex PTO and a generous holiday schedule
- 401(k) matching and equity opportunities (401(k) is a 100% match of up to 6%)
- Home-Office grant for ensuring a great WFH environment during social-distancing measures
- Award-winning culture that fosters autonomy, creativity, inclusion, transparency, and ownership
- Dog-friendly offices
What We’re Up to at Tango
Tango helps thousands of companies reach their goals by making rewards and incentives easy to send and awesome to receive. Our customers genuinely love working with us, and it shows: We’ve made the Inc. 5000 list of the fastest-growing private companies in America for the last five years. We’re backed by a stellar group of investors, including the private equity firm FTV (which led a $35M growth equity round in 2018), Fyrfly Venture Partners, Floodgate Capital, Eric Schmidt’s Innovation Endeavors, SWaN & Legend partners, and WTI.
Why Work for Us
Tango is proud to have been rated one of the Best Companies to work for by Built In Seattle. We’re on an incredible path to be the #1 rewards provider, and we are hiring amazing people across all areas of the business to accomplish our vision.
We foster an office culture of autonomy and transparency with flexible working hours and slim team structures. We provide our team members with what they need to be successful—whether that’s the latest technology at their fingertips or empowering them to attend conferences about industry trends. We’re committed to promoting mentorship and career development opportunities for our team members. Our physical offices are designed for productivity and comfort with standing desks, comfortable pod chairs, and a very dog-friendly environment. If working from home is more your thing, many roles offer the choice to establish a remote office. With a company like Tango that’s experiencing high growth year over year, career opportunities abound and you have the chance to create, own, and grow your role.
Tango is proud to extend its Voluntary WA State Paid Family Medical Leave Plan to employees across all Tango locations.
Tango is an equitable and equal opportunity employer; we’re strong because we’re diverse and prioritize inclusive practices. All applicants will be recruited and considered for employment regardless of their social identities, including but not limited to race, gender, color, religion, belief, national origin, age, sexual orientation, disability, and other protected classes. We thrive in the areas of recruiting and hiring when we have a growing awareness of the challenges faced by underrepresented candidates during the application and hiring process. We encourage all candidates to apply for roles they feel they have the skills to fulfill or a willingness to learn.
We at Tango take the protection of your personal information very seriously. We will never ask for financial information of any kind or for payment during the job application process. Please take extra caution while examining the email address of the individual you are communicating with, as scammers may misspell an official Tango email address or use a slightly modified version. Emails from us will come only from an official @tangocard.com email address. If you suspect a role or job ad is fraudulent, or that you are being contacted by a scammer pretending to be a representative of Tango, please contact us. If you believe you are the victim of fraud resulting from a job listing, please contact your local authorities.
Tango Card is a top provider of gift card rewards and services, simplifying reward programs for businesses to drive real results through customer and employee engagement.
- Founded
- Founded 2010
- Employees
- 201-500 employees
- Industry
- Media
- Total raised
- $65M raised