Managed By Q is hiring a

Category Manager

New York, United States

About Q:

Q is building an operating system for the built world, backed by a comprehensive technology and service platform. Today, hundreds of companies in four cities trust Q to make their offices run better. We handle everything from catering to IT, to cleaning, plumbing and office supply management. In short, we make it easy to run an office.

We also believe that creating good jobs is fundamental to our success. We treat all of our employees well — from software engineers to office cleaners. We know that 5-star service comes from talented, motivated people.

Q is looking for a star Platform Category Manager. Our platform is a way to connect our clients with pre-vetted partners providing services across many categories, including Office Help, IT, Security and Perks, like yoga and massages. Sitting at the intersection of product, operations and customer development, the Category Manager will shape how our clients utilize our Platform experience. 

About you:

  • You love to work directly with customers and partners on a regular basis - you’re not afraid to pick up a phone because we all do the little things to win
  • You excel in a cross-functional role: product, operations, and/or growth
  • Mailchimp isn’t a zoo animal to you.  You get marketing systems and how to optimize
  • In a perfect world, you and data analytics would have a secret attraction in knowing what data is important and how to draw insights
  • Writing isn’t just an elementary school requirement to you, but a passion in how to communicate to customers through products
  • Building and launching new categories would provide you with immense satisfaction

Responsibilities: 

  • Define a category lifecycle and move its development through research, seeding and scaling
  • Define a category and all the necessary services within it to be comprehensive
  • Manage customer meetings for category feedback
  • Develop platform product requirements for your category and services
  • Identify and source the appropriate partners for each service
  • Develop training guidelines and service fulfillment requirements
  • Define service pricing and fee structure
  • Develop copy, imagery and positioning for each service
  • Lead your category development through city expansion
  • Establish appropriate partnerships within categories for category improvement and distribution

Qualifications: 

  • 8+ years of merchandising, product, growth or strategy experience
  • Experience with working in platform businesses, a plus
  • Start-up experience strongly preferred
  • Proven track record of research, ideation, testing and building
  • Working knowledge of latest user acquisition strategies
  • Ability to coordinate, lead and synthesize customer development meetings
  • Start-up founder mentality

Benefits:

  • Ground floor opportunity at one of the fastest growing companies in the world
  • Competitive salary
  • Generous Stock Options
  • 100% coverage for medical, dental, and vision insurance
  • An insanely supportive, hardworking team, building something BIG