Rent the Runway is hiring a

Chicago -Store Greeter

Chicago, United States

About Us: 

Described by Forbes as “Tech’s Next Billion Dollar Star” Rent the Runway is set to disrupt the $1.7T Global Fashion Industry by ensuring that rental is a habitual, convenient, daily part of getting dressed.  We believe that every woman in the U.S. and soon every woman in the world, should have a subscription to fashion that is powered by a mobile-first experience, aided by top-notch customer service and serviced by omni-channel capabilities. We also believe that fashion is an industry that should be democratized by giving everyone access to the real thing and the associated feelings of self-confidence that comes with. Since our launch in late 2009, we have raised over $125MM and built a transformative business model, proprietary technology all coded in-house, a unique reverse-logistics operation and one of the most beloved brands on earth. 5MM women in the U.S. are members of our community - many have used Rent the Runway for some of the most important events in their lives. We have also launched a foundation to support female entrepreneurship and help women build scalable businesses. There is a revolutionary spirit in our founding DNA that permeates to our culture today; Our team is smart, aggressive, entrepreneurial and ready to continue challenging old systems and rewriting new rules.

Position Overview:

Rent the Runway’s Store allows clients the opportunity to have a personalized shopping experience with a highly knowledgeable RTR store stylist. Clients can schedule a 45minute appointment, try on their favorite looks and place orders for their upcoming events. The Store is an integral part of RTR, providing “Cinderella experiences” to every client that comes through the door. We are looking for a driven, self-motivated, engaging and energetic person to join the Store team at Rent the Runway, who will consistently deliver exceptional customer service and bring our brand to life. The Greeter reports to the Sales Associate Manager and is an associate role with a focus on customer service, but is not limited to these duties.

Responsibilities:

  • Ability to articulate the mission and functionality of RTR stores in a high-paced environment
  • Greet customers in a warm and friendly manner in a timely fashion
  • Establish client needs and provide direction accordingly
  • Advise customers on utilization of merchandise
  • Ability to educate customers about the brand
  • Manage and maintain walk-in client list guidelines
  • Manage and maintain third party appointment software
  • Take initiative to assist clients during busy times
  • Meet and interact with customers; demonstrate an enthusiastic and positive attitude
  • Assist with cleanliness of the store and help maintain visual standards
  • Capture customer contact information. Sign up new members on RTR.com
  • Capable of explaining the benefits of the store and able to leverage this information to close sales during the store’s busiest hours
  • Communicate any relevant promotions to customers
  • Maximize walk-in conversion by capitalizing on every opportunity to capture a sale
  • Make customers feel comfortable and at ease during their wait
  • Able to excel in an extremely fast pace environment; multi- tasking between customers

Qualifications:

  • 1-2 years retail experience- preferably in a high volume location
  • Excellent verbal communication
  • Strong computer skills
  • High level of organization skills
  • Ability to take independent action and make sound decisions
  • Ability to multi-task
  • High level of energy and positive attitude
  • Fashion background preferred
  • Must be willing to work evenings and weekends
  • Ability to commit a minimum of 20 hours a week