About Zowie:
At Zowie, we believe that buying online should feel like walking into your favorite local shop: personal, friendly, and easy. Our mission is to recreate offline shopping experiences online - but better. Zowie brings speed and empathy to customer interactions. Our platform automates responses to repetitive questions around return policy, order status, etc., and saves time for customer service agents, who can then proactively turn website visitors into paying customers. It can work as an add-on with existing tools (Zendesk, Shopify, Gorgias, etc.) or become a standalone customer service platform.
We are:
🚀 Growing fast. We plan on keeping the Team growing! You’ll have a lot of autonomy and impact as we grow.
🏈 Like a sports team. We take ownership of our work and believe in personal accountability. At the same time, we work together, support each other, and focus on winning as a team.
🧑💻 Remote-first and hours are flexible. We allow everyone to figure out the best ways to collaborate with their team. At the end of the day, it's about delivering! Those in Poland can work from our offices in Cracow and Warsaw.
We strive to be:
💪 Ambitious and innovative. We don’t settle on existing solutions and keep looking for better ways to tackle challenges.
👻 Bold and free-thinking. We trust our employees to find the best solutions.
🤸♀️ Agile and high-performing. We work smarter, not harder. We use our OKRs to keep ourselves focused.
🤠 Unafraid of change. Zowie is growing, and the market is changing. We thrive in an ever-evolving environment.
What you'll do:
As the Chief of Staff, you will play a pivotal role as a key partner to our founders, especially the CEO, in advancing the company's strategic vision. This position offers a unique opportunity to comprehend and influence day-to-day priorities from the CEO's perspective, engaging with every function and executing strategies in the dynamic environment of a hyper-growth startup.
Your Primary Responsibilities:
Strategic Oversight:
-Act as the right hand to both co-founders, with full involvement in the decision-making process, leading critical business and product deliverables.
Special Projects:
-Undertake special assignments as requested by the co-founders and Leadership Team, spanning areas such as marketing, sales, sales development, product development, finance, and people operations.
Cross-Functional Collaboration:
-Foster robust cross-functional collaboration throughout the organization, managing cross-team initiatives and resolving blockers when necessary.
External Communication and Reporting:
-Collaborate with founders on board and investor communications to ensure transparency and clarity.
-Compile and send regular updates to investors, addressing inbound requests and maintaining a proactive sending cadence.
Internal Communication:
-Take charge of company-wide communications, including OKR reporting, strategy updates, and all-hands meetings.
Ideally, you'll bring with you:
- 2+ years of relevant experience in a startup/scale-up or a fast-paced environment such as management consulting or venture capital.
- Strong strategic thinking and analytical skills, with the ability to translate data into actionable insights.
- Sense of urgency – recognizing the need to move fast to accomplish tasks.
- Excellent communication and collaboration skills, effectively working with stakeholders at all organizational levels.
- Strong leadership skills, motivating and influencing others to achieve common goals.
- Outstanding track record of operational excellence, proficiency, creativity, and effective collaboration.
- Excellent command of English - both written and spoken.
- Proximity to Warsaw: A successful candidate would work hand in hand with our founders, most of the time in the Warsaw office.
It'll be awesome if you have:
- First entrepreneurial experience and a founder's mentality or prior experience as a Chief of Staff
- Exposure to venture capital and startup financing
- Experience in an e-commerce space
We will offer you:
👉 Employee Stock Option Plan (ESOP). You’re a part of our company’s future success.
👉 Unlimited paid time off. We trust each other and don’t count days.
👉 Great company offsites and individual integration budgets. We spend time together in person to strengthen our team.
👉 Health benefits. We offer an additional health insurance package.
👉 Development budget. We want to grow personally and professionally together.
👉 Home-office funds. Make yourself a comfy space for work on a daily basis.
