Shopee is hiring a

Chinese Seller Engagement Lead

Job Description: 

  • Develop seller engagement strategies to build the local Chinese Seller Community 
  • Lead the Chinese Seller Engagement team in in developing communications and education strategies, creating content, and disseminating information relevant to Shopee sellers across multiple channels
  • Build in-depth knowledge of Shopee policies and develop a deep understanding of operational processes and guidelines to ensure sellers are constantly informed 
  • Identify seller pain points and create processes to address challenges systematically
  • Work closely with both Operations and Business Development teams to provide sellers with ongoing operational support and  high-touch resolution to issues
  • Identify seller training demands and needs for improvement and design education mechanisms
  • Monitor effectiveness of education campaigns, information broadcast, and training sessions

Job Requirements: 

  • Possesses a Bachelor's Degree with an excellent academic background 
  • A minimum of 5+ years experience and within a leadership role
  • Excellent verbal and written communication skills; excellent command of English and Mandarin (required)
  • Experience in project management and handling diverse audiences and multiple channels
  • Ability to be resourceful, flexible and proactive when issues arise
  • Strong decision making and problem solving skills
  • Work Location: Binondo Hub