Frubana is hiring a

Churn Data Specialist

Bogotá, Colombia
Full-Time
¡Frubana es una Scale-Up B2B de tecnología de rápido crecimiento que está revolucionando el mundo de los alimentos y el sector restaurantero en LatAm! 🚀

Nuestro objetivo es que la comida en LatAm sea más accesible a través de una cadena de suministro eficiente y digitalizada, y de un producto (App) y experiencia de cliente innovadora. Actualmente operamos en México (CDMX, Puebla, Guadalajara, Monterrey), Brasil (São Paulo, Belo Horizonte) y Colombia (Bogotá, Barranquilla, Medellín), conectando al campo y a diferentes proveedores con la ciudad. Servimos a +60.000 clientes en LatAm; crecemos a una tasa de +15% mensual. 🥑🍍🍅

Hacemos parte de Y Combinator, la misma aceleradora de AirBnB, Dropbox y Rappi. Adicionalmente contamos con una de las bases de inversionistas más sólidas del mundo: Monashees, GGV, Softbank, Tiger Global, Lightspeed, entre otros.

¡Únete a nuestro equipo! ⚡

As a Churn Category Specialist you will be the one responsible for understanding why our customers stop buying from us and develop strategies to mitigate this.
Optimize the process to collect and understand the feedback of our customers.
Analyze category data per city and microsegment.
Identify main churn drivers and lead projects with different teams to improve main issues

What you'll do...

  • Create the process to collect the feedback of our customers.
  • Analyze category data per city and microsegment.
  • Create the communication channels to give the feedback to the right teams about churn.
  • Understand the reasons behind the behavior of our customers to not increase their ticket

Requirements

  • Advanced English level
  • Professional in engineering, administration, economics or related
  • Advanced knowledge of SQL and database queries.
  • Autonomy and flexibility to execute tasks and projects.
  • Ability to execute fast, and with attention to detail.
  • Agile and hands-on problem-solving mindset.
  • Excellent numerical and analytical skills, as well as communication skills.

Te invitamos a navegar en:

Nuestra plataforma: https://www.frubana.com/ 
Nuestro Career Site: https://jobs.frubana.com/

Conoce algunas noticias sobre Frubana:



https://www.portafolio.co/negocios/emprendimiento/frubana-el-emprendimiento-quiere-expandir-su-negocio-a-america-latina-552736



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