Kin Insurance is hiring a

Claims Support Agent

Chicago, United States

The world has changed. Why hasn’t insurance?

Kin’s mission is to reimagine home insurance For Every New Normal. While other insurers struggle to handle a fast-changing world, Kin is built for the future and is prepared to meet its challenges head on while helping our customers do the same.

Kin is proud to be one of BuiltIn Chicago’s 2021 and 2022 Best Mid Sized Companies to work for, and Forbes 2021 Best Startup Employers in North America. Simply put, our people are what make us great, and we need forward-thinking, inspired game-changers like you to join us in our mission.

So, what's the role?

As a Claims Support Agent, you will have the opportunity to work first-hand with our insureds as well as cross-functionally within the Claims department. You can expect to interact with our customers by phone, email, and chat, but that’s not all…

While this seems similar to our First Notice of Loss opportunity, there are small differences that make this role all its own. While customer service plays a key factor, you will have a bigger focus on the documentation side, giving you the chance to make payments and providing the opportunity to work with our legal team. In this position, you'll be working closely "within" the claim while still lending your outstanding people skills.

We may ask for your assistance in updating forms, policies, procedures, and training materials; as we continue to grow, it is important we make changes in real time by working together as a team.

A day in the life could include:

  • Assisting in general handling of correspondence
  • Processing approved payments in our claims system
  • Reassigning claims and/or adding details to clarify the loss
  • Answering inbound calls from customers regarding existing claims
  • Providing exceptional customer service and status updates to insureds
  • Monitoring claim assignments, adjuster profiles, and state licensing requirements
  • Assisting with security compliance audits and new loss claims reported via phone or email.
  • Lending a hand in running ISO, reporting analysis, and uploading into claim file
  • Processing inbound and outbound documents and checks
  • Creating file copies and assisting with vendor billing questions
  • Providing loss run reports
  • Assisting with subrogation and working with litigation departments

I’ve got the skills...but do I have the necessary ones?

  • Superior attention to detail coupled with outstanding organizational ability
  • Analytical; you enjoy working with documents, payments, audits, and attorney letters
  • Ability to work cross-functionally with other claims teams to deliver outstanding service to the insured
  • You love learning new skills and can work with tools such as G-Suite, Slack, Zoom, Snapsheet, Kustomer, and beyond.

Catastrophe Requirement

In the event of a catastrophe, mandatory overtime may be necessary due to high claim volume.

Oh, and don’t worry, we’ve got you covered! 

  • Medical, Dental and Vision Insurance
  • Flexible PTO policy 
  • Very generous equity options and 401K
  • Parental Leave
  • Continuing education and professional development 
  • Disability and Life Insurance


About Kin

In an industry that hasn't budged in more than 100 years, our technology transforms the user experience, cuts inefficiencies that waste billions of consumer dollars, and customizes coverage homeowners want. We believe insurance was always meant to be a digital product – we’re making that a reality. 

Our approach to the industry makes us unique, and the people at Kin help us excel. We’re a team of problem solvers, collaborators, builders, and dreamers who are passionate about creating positive change in the lives of our customers and in our industry. Kin is more than just our name – it’s how we treat each other. That’s one of the many reasons we’ve been recognized as a great place to work by Built In, Forbes, and Fast Company.


EEOC Statement

Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We don't just accept difference – we honor it, nurture it, and celebrate it. We don’t discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Kin encourages applications from all backgrounds, communities and industries, and are committed to having a team that is made up of diverse skills, experiences and abilities.