Managed By Q is hiring a

Cleaning Supervisor - NYC

New York, United States

About Q:

Q is building an operating system for the built world, backed by a comprehensive technology and service platform. Today, hundreds of companies in four cities trust Q to make their offices run better. We handle everything from catering to IT, to cleaning, plumbing and office supply management. In short, we make it easy to run an office.

We also believe that creating good jobs is fundamental to our success. We treat all of our employees well — from software engineers to office cleaners. We know that 5-star service comes from talented, motivated people.

As Cleaning Supervisor, you will ensure consistent, high quality service delivered to Q’s client offices. You will be the main day-to-day point of contact between QHQ and the Operator community, which cleans hundreds of offices each night. You will be on the front lines in a role critical to the success of the company.

About you:

  • You are an organized, diligent, hard working leader and a great communicator. You only need to be asked something once and you internalize it and act on it
  • You are always professional -- able to lead by example and always hold the highest bar for integrity and respect whether you're with a client, Field Operator or engineer
  • You're able to multi-task and prioritize effectively, handling many accounts and Operators on any given night without letting any balls drop
  • You enjoy managing individuals, holding high expectations, and giving them the tools and the coaching to succeed
  • You are solutions-oriented and will do whatever it takes to problem solve for our Operators, clients and team

Responsibilities:

  • Lead a squad of field operators to oversee a portfolio of clients -- ensuring we're consistently delivering 5-star quality service
  • Interact with cutting edge technology to ensure cleaning service delivered to customer expectations, including iPad applications and Google Documents
  • Conduct regular quality assurance checks on offices managed by Q
  • Mentor Cleaning Operators to enable their progress through the Q organizational structure
  • Own all activity on accounts after hours, holding the fort down and solving problems on the fly with everything from scheduling changes to maintenance issues
  • Act as liaison between the Office and the HQ team, completing reports in a timely fashion

Qualifications:

  • 2+ years professional experience in cleaning, hospitality, or some related function
  • Fluent and comfortable with technology including Google applications and mobile devices
  • 2+ years of management experience (preferably in a commercial cleaning setting)
  • Ability to work 5 days a week, nights and weekends as needed
  • Strong written and verbal communication skills

Benefits:

  • Ground floor opportunity at one of the fastest growing companies in the world
  • Competitive salary
  • Generous Stock Options
  • 100% coverage for medical, dental, and vision insurance
  • An insanely supportive, hardworking team, building something BIG